Branch Operations Executive

Tata AIA Life Insurance; Kasaragod; On-site; INR 300,000 - 500,000; Full time

Job summary

Tata AIA Life Insurance invites applications for a Branch Operations Executive. The role involves managing cash counter timings, policy issuance support, customer service for walk-in clients, and driving New Business opportunities alongside the distribution channel.

Ideal candidates are graduates with 2-3 years of experience, possessing strong interpersonal, communication, and leadership skills to uphold service standards and branch performance.

Qualifications

• Graduate with 2-3 years of experience.
• Experience in branch operations preferred.
• Good communication and interpersonal skills.

Responsibilities

• Adhere to cash counter timings.
• Cash & Cheque Collections policy premium, Reporting, Lodgments and reconciliation.
• Petty Cash Management.
• Support Distribution channels in policy issuance.
• Service walk-in customer and attend to their service requirements.
• Service to Sales: Generate NB opportunity from walk-in customers and assigned outcall campaigns.
• Customer retention.
• Maintain high Branch NPS scores.
• NB Issuance Follow-up and assist distribution channel on policy issuance.
• Do upsell / Cross sell with the help of distribution channel and tap New Business opportunity in walk-in customers.
• Support Core UW team by doing the primary Underwriting and achieve daily productivity target UW Risk.

Skills

Interpersonal skills

Communication skills

Creative thinking skills

Supervising/Leadership skills

Teamwork skills

Influencing skills

Relationship Building skills

Decision making skills

Education

Graduate

Job description

Job Description

Join Tata AIA Life Insurance, a leading and fastest-growing life insurance provider in India, established in 2001 as a joint venture between Tata Sons Pvt. Ltd. and AIA Group Ltd. Our company embodies a legacy of trust, integrity, and excellence, combining Tata's esteemed leadership with AIA's extensive pan-Asian expertise. At Tata AIA, our vision is to be the pre-eminent protection provider enabling dreams and inspiring healthier, happier lives. We foster a culture of innovation, inclusivity, and continuous learning, offering dynamic career growth opportunities and a supportive work environment. Recognized as a "Great Place to Work" and recipient of the Kincentric Best Employer Award, we are committed to employee satisfaction and holistic well-being. Our core value, "People - Our Core," emphasizes our dedication to inspiring our employees to be and deliver their very best. Our aim is to attract, hire and develop highly capable leaders who are just, fair, ethical, and accountable for their actions. We strive to provide our employees with the right training, technology, equipment, resources, and guidance to perform their job effectively. Our promise to you is to provide for a diverse, equitable, and inclusive work environment, where each employee is valued as an individual and treated with respect, care, and compassion. Fuel your future with us, find your wings, and S.O.A.R. Shape opportunities, Optimize your potential, Accomplish meaningful work, and Reap holistic growth.

Position Overview

• Position Title: Branch Operations Executive
• Department: Operations
• Level/ Band: Executive -201

Role Summary:

• Adhere to cash counter timings
• Cash & Cheque Collections policy premium, Reporting, Lodgments and reconciliation, Bounced Cheque management
• Petty Cash Management
• Support Distribution channels in policy issuance
• Service walk-in customer and attend to their service requirements
• Service to Sales Generate NB opportunity from walk-in customers and assigned outcall campaigns
• Customer retention

Organizational Relationships

• Reports To
• Supervises
• Area Operations Head/Territory Operations Head
• None
• Tata AIA Life Insurance Co. Ltd

Job Dimensions

• Geographic Area Covered
• Specified Branch
• Stakeholders Internal: Sales force (all channels), Finance & Accounts, Branch operations
• Stakeholders External: No external interaction to be done excepting agents and BAs

Key Result Areas

• Adhere to cash counter timings
• Control the entry/exit into the cashier room through entry into registers
• Cash & Cheque Collections policy premium, Reporting, Lodgments and Accept payment towards premium or agent fees and subsequent lodgment of the same on the next day
• Perform EOD checks for collections in accordance with SOP
• TR Stationary Management
• Reconciliation, Bounced Cheque management
• Safe Key Management
• Petty Cash Management accounting for the same as per the SOP formats
• Agent commission cheques distribution and management in line with SOP norms
• Agent Commission Cheques handover
• Agent License handling
• Agent licenses distribution and management in line with SOP norms
• Customer Service Attend to walk-in customer queries and requests and process the same
• Maintain high Branch NPS scores
• NB Issuance Follow-up and assist distribution channel on policy issuance Service to Sales
• Do upsell / Cross sell with the help of distribution channel and tap Neew Business opportunity in walk-in customers
• Support Core UW team by doing the primary Underwriting and achieve daily productivity target UW Risk
• Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes.

Skills Required

• Technical
• Behavioral
• Essential
• Desired
• Interpersonal skills
• Communication skills
• Creative thinking skills
• Supervising/Leadership skills
• Teamwork Skills
• Influencing skills
• Relationship Building skills
• Decision making skills

Incumbent Characteristics

• Essential: Graduate, 2-3 years
• Desired: Qualification, Experience