Branch Manger- Trivandrum

Birla Carbon; Thiruvananthapuram; On-site; INR 2,000,000 - 3,500,000; Full time

Job summary

Birla Sun Life Insurance Company Ltd is seeking a Manager to lead a team of Agency Managers and advisors in the Kerala region. The role focuses on recruitment, activation, and achieving annual business targets while helping the Branch Head drive profitability and performance.

The incumbent will mentor the team, ensure compliance, and coordinate with internal departments to sustain growth and customer focus in the life insurance business.

Qualifications

• Experience in managing agency managers and advisors.
• Ability to recruit and activate advisors as per plan.
• Proven track record in maintaining branch profitability and achieving targets.

Responsibilities

• Manage a team of Agency Managers and advisors.
• Ensure recruitment, activation, and premium targets are met by the assigned team.
• Maintain profitability of the branch and monitoring of sales performance and persistency.
• Support Branch Head in administering branch operations and cost controls.
• Provide training and coaching to improve sales practices and productivity.

Skills

Team leadership

Agency recruitment

Sales target achievement

Job description

At the Aditya Birla Group, our Corporate Vision is aligned and intricately woven with our People Vision.

Designation : Manager

Job Description:

Job Title

Function

DSF

Department

Reporting To

(Title)

Assistant Regional Manager / Regional Manager/Asst. Zonal Head

Superior ’s Superior

(Title)

Zonal Head/Asst. Zonal Head/Head of Sales

Unit

Birla Sun Life Insurance Company Ltd

Location

Zone

Business

Life Insurance

Date

May 2013

1) Job Purpose

The purpose of this job is to manage a team of Agency Managers, ensure advisor recruitment as per plan, and assist the Branch Head to make the branch a profit centre and to achieve annual business targets.

2) Dimensions

What are the areas (in quantitative terms) the job has an impact on?

Dimension

Remarks

• 1. Manpower (Nos.) 8 to 10 AMs
• 2. 50 Lac to 1.5 Cr
• 3. 100 to 500
• 4. 10 Lac to 30 Lac
• 5. Persistency 85%
• 6. Maintain 30% of sales progression in the team
• 7. Licensing Create distribution as defined in the targets

(What are the specific aspects of the job that provide a challenge to the jobholder in the context of the Unit/Zone?

Key Challenges for the role –

• Unavailability of Quality Manpower in terms of Agency Managers and advisors, Retention of Quality Manpower
• Licensing of Advisors – Pass Percentage is very low, getting examination dates for Online Examination is very difficult.
• Fluctuating market condition
• Delay in completion of business during month end as it involves the long process to issue the policy (starting from policy receipting, scanning, completing requirement, medical follow ups and finally the completion).
• Infrastructure constraints
• Ensuring that business is carried out as per the compliance & regulatory environment

4) Principal Accountabilities

Accountability

Supporting Actions

Ensure performance of assigned Agency Managers with respect to recruitment of Advisors & achievement of business targets.

2. Ensure performance standards of recruitment , activisation , policies & premium are met by the assigned agency managers

3. Maintain the profitability:

Of the advisor

Of the Branch.

4. Keep track on Advisors Contest and Clubs

5. Keep track on various training needs.

6. Sharing good sales practices.

7. Provide support to AM by participating in sales/recruitment.

8. Be responsible for the market conduct of the assigned agency managers and the advisors in their team

9. Maintain the Sales Report on Introduction and Issued Business

10. Develop the Agency Manager’s (goal sheets).

11. Carry out goal setting exercise with his team enabling the FLS team to deliver the expected productivity & subsequently leading the team to progress to next progression level.

Manage persistency and business health for the allotted branch so that functional goals are achieved.

1. Manage sales force attrition as per bench mark.

2. Maintain quality of business for better persistency.

Relationship Management (Internal & External) to drive performance.

1. Maintain healthy & cordial relation with team of Agency Managers as well as all concerned departments.

2. Maintain one to one contact with all advisors.

3. Ensure reaching of communication to the advisors of his team about new product, schemes, clubs, etc. (using FLS as key point of contact).

4. Visit top advisors in regular intervals.

Drive local sales promotion effort for to support team members in achieving business targets

1. Anticipate sales promotion opportunities in the area of operation and devise innovative promotional activity.

2. Driving various contests

Ensure Risk Management as per company policy.

1. Carrying out the business activities as per the compliance & regulatory environment.

2. Ensure (by doing basic screening & basic sanity checks) the applications that healthy business is introduced in the system.

3. Be responsible for the market conduct of the assigned agency managers and the advisors in their team

Manage administrative responsibilities of the branch in the absence of the Branch Head.

1. Assist the Branch Head in carrying out the branch administrative responsibilities / in the absence of Branch Head

2. Monitor operational costs

3. Facilitate in resolving any people or client related issues.

Team Management

1. Ensure through continuous on the job training, skill enhancement of team

2. Mentor, supervise and coach the team.

3. Provide for on the job as well as classroom training for skill enhancement

4. Ensure periodic job rotation to give a higher exposure to the team members on all aspects.

6) Relationships (If Applicable)

Internal

Frequency

Nature

Support staff of branch

Operations

Accounts HO

Frequency: Daily

Need based

Need based

Nature: To manage branch related issues, MIS.

To manage policy, customer related issues

Commission pay out

External

Frequency

Frequency: Regular

Regular

Nature

Peers in competitor companies

Recruiting agencies

Page Break

7) Organizational Relationships (Separate Annexure to be attached)

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