Branch Manager - Santacruz

BERKOWITS HAIR & SKIN CLINIC; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

Berkowits Hair & Skin Clinic in Mumbai seeks a Branch/Clinic Manager to oversee daily operations, drive patient satisfaction, and lead a multidisciplinary team in a fast-growing aesthetic network.

Role requires strong consultation, sales, and leadership skills with experience in skin, hair, laser, or aesthetic treatments. MBA preferred; 6 days/week with 9:45 AM to 7:00 PM.

Qualifications

• Excellent communication and client-facing skills.
• Proven sales and consultation experience in aesthetic treatments.
• Experience in in-house sales, consultation, and business development is mandatory.
• Strong understanding of hair and skin aesthetic services.
• MBA or equivalent business degree is preferred.

Responsibilities

• Oversee clinic operations ensuring smooth daily flow and high patient satisfaction.
• Drive revenue growth through effective consultations and service recommendations.
• Lead and mentor front desk, technicians, counsellors, and doctors; conduct daily briefings.
• Monitor appointments, billing, MIS, and ensure achievement of monthly targets.
• Ensure compliance with SOPs, policies, and stock management.

Skills

Communication skills

English proficiency

Sales experience

Consultation skills

Aesthetic treatments knowledge

Education

MBA

Science/Aesthetics background

Job description

Job Title: Branch Manager/Clinic Manager

About us

Berkowits Hair & Skin Clinic 45+ Clinics Pan-India is one of Indias leading and fastest-growing aesthetic and trichology chains, with 45+ clinics across the country and over 30 years of excellence in advanced hair and skin solutions. Trusted by more than 100,000 clients, Berkowits pioneered non-surgical hair replacement in India and continues to lead the industry with innovative technologies in trichology, dermatology, lasers, and regenerative treatments. Our core USP lies in delivering ethical, science-backed, personalized care through highly trained professionals and globally approved technologies. With a strong legacy of breakthroughs and consistent client satisfaction, our mission is to make world-class aesthetic care accessible, while our vision is to be Indias most trusted and technology-driven brand in beauty, wellness, and medical aestheticscommitted to safety, results, and an exceptional client experience.

Position: Branch / Clinic Manager

The clinic manager is responsible for overseeing clinic operations, ensuring a high-quality patient experience, driving revenue growth, managing and motivating the team, and ensuring adherence to company policies and protocols. This role requires both operational excellence and strong consultation/sales skills in the hair & skin aesthetics domain.

Key Responsibilities

1. Client Handling & Consultation

• Conduct professional consultations for clients on skin and hair-related concerns.
• Diagnose client needs and suggest appropriate treatments, including:
  • Hair Loss Control & Hair Growth Treatments
  • Laser Hair Growth Therapy
  • Mesotherapy, Derma Roller, and PRP for Hair
  • Chemical Peels, Pigmentation Treatments, PRP for skin
  • Q-Switched Laser Treatments, CIT Procedures
• Counsel clients regarding surgical hair transplant procedures and hair replacement solutions.
• Manage end-to-end consultation flow and ensure high conversion rates. Conduct follow-ups to track patient progress, satisfaction, and treatment results.
• Training will be provided for smooth onboarding and understanding of the processes.

2. Clinic Operations Management

• Manage daily clinic operations to ensure smooth, efficient, and client-focused service.
• Monitor and ensure accurate appointment scheduling, billing, and service delivery.
• Ensure optimal utilization of manpower, equipment, and resources.
• Maintain hygiene, equipment functionality, and clinic ambiance.
• Handle escalations, operational disruptions, or urgent issues (internet, electricity, equipment failure, or staffing gaps).

3. Team Leadership & Performance Management

• Conduct daily Morning Briefing Meetings as per company guidelines.
• Train and mentor team members across roles (front desk, technicians, counsellors, and doctors).
• Ensure attendance and participation in training programs.
• Identify high performers and underperformers and recommend corrective actions, promotions, or appreciation.
• Enhance team motivation, professionalism, and productivity.

4. Sales, Revenue & Business Development

• Drive clinic revenue through effective consultations and service recommendations.
• Analyze sales reports, prepare daily MIS, and review weekly MIS submitted by team members.
• Ensure achievement of monthly revenue targets and overall clinic growth.
• Promote cross-sales, reactivation of dormant clients, and new client acquisitions.
• Monitor client engagement calls, including appointment reminders, follow-ups, and unconverted leads.

5. Compliance & Policy Adherence

• Ensure strict adherence to company policies, SOPs, the Operational Audit Manual, and standardized processes.
• Educate the team regularly about updated company policies on attendance, leaves, KRAs, KPIs, incentives, etc.
• Maintain accurate stock levels and prevent stock-outs.

Who Can Apply

• Good in English with strong communication skills.
• A background in skin, hair, laser, or aesthetic treatments is preferred.
• Experience in in-house sales, consultation, and business development is mandatory.
• Strong consultation skills across all aesthetic treatments.

Salary: 6 to 8 LPA

Experience: 2 to 4 Years

Education

Any Graduate (Science/Aesthetics background preferred but not mandatory), MBA (Equivalent)

Office Timings

6 days working per week

No weekly off on Friday, Saturday, or Sunday

Working Hours: 9:45 AM 7:00 PM