Branch Manager - Retail Banking

Kotak Mahindra Bank Limited; Patna; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Kotak Mahindra Bank Limited in Patna invites applications for a Branch Manager in the Retail Liabilities vertical. You will drive business growth, oversee operations, and ensure superior customer service across touchpoints.

This mid-level role requires a dynamic leader with sales acumen, regulatory awareness, and the ability to manage a high-performing team while promoting cross-selling of financial products and maintaining profitability.

Qualifications

• Experience leading a branch team and driving financial performance.
• Strong sales mindset with ability to cross-sell financial products.
• Understanding of banking regulations and compliance requirements.

Responsibilities

• Drive business growth and profitability of the branch.
• Ensure top-tier customer service across all touchpoints.
• Lead and develop a high-performing branch team.
• Promote cross-selling of deposits, mutual funds and insurance.
• Oversee operations, risk controls and regulatory compliance.

Skills

Leadership

Sales acumen

Regulatory awareness

Job description

Branch Manager_BRANCH BANKING-Branch Head_Patna

As a Branch Manager in the Retail Liabilities vertical, you will be responsible for driving business growth, ensuring operational excellence, and delivering superior customer service. This role demands a dynamic leader with strong sales acumen, regulatory awareness, and the ability to manage a high-performing team. You will oversee the branch’s profitability, compliance, and customer engagement, while also promoting cross-selling of financial products. Drive enhancement of the deposit pool from existing and new customers. Ensure high standards of customer service delivery across all touchpoints. Promote and achieve cross-selling targets for non-deposit products. Lead sales initiatives for Mutual Funds and Insurance products. Generate fee-based income through strategic product offerings. Oversee branch administration and ensure smooth day-to-day operations. Ensure full compliance with regulatory and internal guidelines. Foster a productive and motivated branch team environment. Take ownership of the branch’s Profit & Loss and break-even performance. Collaborate with internal stakeholders for product innovation and marketing initiatives. Experience Level Mid Level