Branch Manager- Peddar Road

BERKOWITS HAIR & SKIN CLINIC

Mumbai

On-site

INR 600,000 - 750,000

Full time

8 days ago

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Job summary

Berkowits Hair & Skin Clinic in Mumbai is seeking a Branch/Clinic Manager to oversee daily operations, ensure exceptional patient experience, and drive revenue growth.

The role demands strong leadership, English communication, and experience in hair & skin aesthetics, with 2–4 years in similar roles. 6 days per week; hours 9:45 AM–7:00 PM; location: Pedder Road, Mumbai.

Qualifications

English proficiency and strong communication.
Background in Skin/Hair/Aesthetic treatments preferred.
In-house sales, consultation and business development experience mandatory.
MBA is a plus but not mandatory.

Responsibilities

Oversee clinic operations and ensure top patient experience.
Lead and train team across departments.
Drive revenue through consultations and service recommendations.
Ensure compliance with SOPs and policies.
Manage appointments, billing and stock.

Skills

Counselling

Sales

Hair loss

Anti-ageing

Consultation

Hair & Skin

Education

MBA (Equivalent)

Any Graduate

Job description

Job Title: Branch Manager/ Clinic Manager

Berkowits Hair & Skin Clinic 45+ Clinics PAN India

About us

Berkowits Hair & Skin Clinic is one of Indias leading and fastest-growing aesthetic and trichology chains, with 45+ clinics across the country and over 30 years of excellence in advanced hair and skin solutions. Trusted by more than 1,00,000 clients, Berkowits pioneered non-surgical hair replacement in India and continues to lead the industry with innovative technologies in trichology, dermatology, lasers, and regenerative treatments. Our core USP lies in delivering ethical, science-backed, personalized care through highly trained professionals and globally approved technologies. With a strong legacy of breakthroughs and consistent client satisfaction, our mission is to make world-class aesthetic care accessible, while our vision is to be Indias most trusted and technology-driven brand in beauty, wellness, and medical aestheticscommitted to safety, results, and an exceptional client experience.

Position: Branch / Clinic Manager

The Clinic Manager is responsible for overseeing clinic operations, ensuring high-quality patient experience, driving revenue growth, managing and motivating the team, and ensuring adherence to company policies and protocols. This role requires both operational excellence and strong consultation/sales skills in the hair & skin aesthetics domain.

Key Responsibilities

1. Client Handling & Consultation

Conduct professional consultations for clients on skin and hair-related concerns.
Diagnose client needs and suggest appropriate treatments including:
- Hair Loss Control & Hair Growth Treatments
- Laser Hair Growth Therapy
- Mesotherapy, Derma Roller, and PRP for Hair
- Chemical Peels, Pigmentation Treatments, PRP f or skin
- Q-Switched Laser Treatments, CIT Procedures
- Counsel clients regarding surgical Hair Transplant procedures and Hair Replacement solutions.
Manage end-to-end consultation flow and ensure high conversion rates.Conduct follow-ups to track patient progress, satisfaction, and treatment results.
Training will be provided for smooth onboarding and understanding of the processes.

2. Clinic Operations Management

Manage daily clinic operations to ensure smooth, efficient, and client-focused service.
Monitor and ensure accurate appointment scheduling, billing, and service delivery.
Ensure optimal utilization of manpower, equipment, and resources.
Maintain hygiene, equipment functionality, and clinic ambiance.
Handle escalations, operational disruptions, or urgent issues (internet, electricity, equipment failure, staffing gaps).

3. Team Leadership & Performance Management

Conduct daily Morning Briefing Meetings as per company guidelines.
Train and mentor team members across roles (Front Desk, Technicians, Counsellors, Doctors).
Ensure attendance and participation in training programs.
Identify high performers and underperformers, recommend corrective actions, promotions, or appreciation.
Enhance team motivation, professionalism, and productivity.

4. Sales, Revenue & Business Development

Drive clinic revenue through effective consultations and service recommendations.
Analyze sales reports, prepare daily MIS, and review weekly MIS submitted by team members.
Ensure achievement of monthly revenue targets and overall clinic growth.
Promote cross-sales, reactivation of dormant clients, and new client acquisitions.
Monitor client engagement calls including appointment reminders, follow-ups, and unconverted leads.

5. Compliance & Policy Adherence

Ensure strict adherence to company policies, SOPs, the Operational Audit Manual, and standardized processes.
Educate the team regularly about updated company policies on attendance, leaves, KRAs, KPIs, incentives, etc.
Maintain accurate stock levels and prevent stock-outs.

Who Can Apply

Good in English with strong communication skills.
Background in Skin, Hair, Laser, or Aesthetic treatments is preferred.
Experience in in-house sales, consultation, and business development is mandatory.
Strong consultation skills across all aesthetic treatments.

Salary - 6 to 7.5 LPA

Experience - 2 to 4 Years

Education - Any Graduate (Science/Aesthetics background preferred but not mandatory), MBA (Equivalent)

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