Branch Manager - Gold Loan

Poonawalla Fincorp; Puri; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Poonawalla Fincorp is seeking an experienced Branch Manager to oversee operations at the Odisha/Puri branch. The role emphasizes leadership, sales growth in gold loans and asset products, and strict compliance with company policies.

The candidate will manage customer engagement, valuation accuracy, KYC verification, loan disbursal processes, and payment collections while mentoring the branch team for cohesive performance.

Qualifications

• 7+ years of product/sales experience in gold loan or other asset products.
• MBA or equivalent postgraduate degree.

Responsibilities

• Drive field marketing activities to improve branch visibility and growth.
• Plan and monitor branch field marketing to maintain a healthy lead pipeline.
• Oversee customer engagement with gold ornament valuation and purity checks.
• Joint custodian of the Vault for safekeeping pledged ornaments.
• Verify KYC, handle loan disbursals, and process foreclosure/closure actions.
• Authorize transactions for disbursal, foreclosure, release and collect payments.
• Maintain NPAs through follow-ups on interest collections.
• Hire, coach, mentor, and provide performance feedback to staff.
• Maintain quality performance and generate branch growth reports.
• Aim to increase gold loan business and other third-party products.
• Ensure 100% process compliance in valuation and auditing of pledged gold ornaments.

Skills

Branch management

Gold loan experience

Education

MBA

Job description

Job Summary

Responsible for overall branch operations, performance profitability of the branch.

Responsibilities

• Drive participate in field marketing activities with the team to improve branch visibility.
• Plan, conduct monitor the branch field level marketing activities to ensure healthy pipeline of leads resulting in business conversion branch growth.
• Focus on customer engagement appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledge ornaments as per company policy.
• Verify customer KYC documents, application requests and initiate loan disbursals.
• Process foreclosure, part release, closure, interest payment transactions based on customer requests.
• Authorize transactions for disbursal, foreclosure, release and accept customer payments.
• Responsible for keeping NPAs in control through strong follow-ups from customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase gold loan business plus various other third-party products.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error-free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Qualifications

• 7+ years of product/sales experience in gold loan or other asset products.
• Postgraduate degree in MBA or equivalent.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.