Branch Manager - GL - Kadi

Aditya Birla Capital; Gujarat; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Aditya Birla Capital is seeking a Branch Manager for Gold Loans in Gujarat to drive branch performance, ensure compliance, and deliver excellent customer service. The role leads a frontline team to hit disbursement, acquisition, and risk KPIs while maintaining portfolio quality.

You will build relationships with local customers, partners, and authorities to expand the branch footprint and manage day-to-day operations, ensuring governance and productivity across the team.

Qualifications

• Drive branch-level business performance, ensure compliance, deliver superior customer experience and maintain portfolio quality.
• Build strong relationships with local customers, partners, authorities, and community influencers to drive branch customer acquisition.
• Lead and supervise branch staff including ABM, Gold Valuer, GLO, and CSE; ensure productivity and performance management.
• Structure new transactions.

Responsibilities

• Drive branch-level business performance, ensure compliance, deliver superior customer experience and maintain portfolio quality.
• Build strong relationships with local customers, partners, authorities, and community influencers to drive branch customer acquisition.
• Lead and supervise branch staff including ABM, Gold Valuer, GLO, and CSE; ensure productivity and performance management.
• Structure new transactions.

Job description

1 ) Job Purpose: Write the purpose for which the job exists (in 2-3 lines) (Max 1325 Characters)

The Branch Manager – Gold Loans is responsible for driving branch-level business performance, ensuring compliance, delivering superior customer experience, and maintaining portfolio quality. The role leads the frontline team to achieve disbursement, new customer acquisition, yield, audit, collections, and risk KPIs while upholding operational governance.

• Dimensions : Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job.

New Relationship

(Max 254 Characters)

Build strong relationships with local customers, partners, authorities, and community influencers to drive branch customer acquisition.

Managing Existing Relationship

(Max 254 Characters)

Lead and supervise branch staff including ABM, Gold Valuer, GLO, and CSE; ensure productivity and performance management

Structuring new Transactions