Branch Manager

Muthoot FinCorp (MFL); Tirunelveli; On-site; INR 250,000 - 450,000; Full time

Job summary

Muthoot FinCorp (MFL) Valliyoor branch invites a capable professional to nurture customer relationships and support market-driven initiatives. You will maintain regular contact with existing and potential customers, study market trends to guide up-sell and cross-sell activities, and participate in marketing efforts to help achieve targets.

The role covers branch operations support, ensuring adherence to policies, coordinating with departments for smooth workflow, and helping in collections where

Responsibilities

• Maintain regular and continuous relationship with existing and potential customers.
• Identify market trends to aid innovation and meet customer needs via up-sell/cross-sell of products.
• Initiate, implement and coordinate marketing activities to achieve targets.
• Achieve customer delight through efficient service; retain existing customers and acquire new continuously.
• Achieve branch targets and ensure profitability of the unit (branch).
• Will involve field visits for marketing and collection activities as required by branch.
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence, mitigate risk, and uphold the organization\'s values and goodwill of customers.
• Recovery of receivables to protect revenue flow and customer interests.
• Maintain branch books of accounts and liaise with authorities to ensure compliance.
• Role will come under Audit & Gold Inspection; focus on profitability of the branch.
• Provide proper handholding and timely/continuous training of the team.
• Encourage knowledge sharing and development of business and team members.

Job description

Role & responsibilities

Customer Championship

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organizations revenue ?ow and protect customers long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Location: valliyoor