Branch Manager

Darwinbox Digital Solutions Pvt Ltd.; Chennai; Vor Ort; INR 1.500.000 - 2.300.000; Vollzeit

Zusammenfassung

Darwinbox Digital Solutions Pvt Ltd. in Chennai seeks an experienced Branch Manager to oversee day-to-day banking operations, ATM upkeep, and regulatory compliance while driving profitability. You will lead a large team, manage budgets, and ensure high service standards for customers.

The role focuses on CASA growth, cross-selling third-party and asset products, and strengthening relationships with high-net-worth clients, with emphasis on risk controls and ISO 9001 quality benchmarks.

Qualifikationen

• Experience in branch banking operations and branch P&L.
• Strong knowledge of KYC/AML processes.
• Proven ability to manage large teams and budgets.
• Excellent customer relationship management with HNI clients.
• Familiarity with ISO 9001 standards.

Aufgaben

• Oversee branch operations and ATM upkeep.
• Manage branch profitability and balance sheet.
• Track productivity and cash book movements.
• Drive CASA acquisition and cross-sell third-party products.
• Maintain relationships with HNI customers.
• Ensure compliance with bank policies and regulations.
• Lead training and development of branch staff.
• Coordinate customer engagement programs and events.
• Ensure MIS reporting and audit readiness.

Kenntnisse

Banking operations

Branch management

KYC/AML training

CRM implementation

Regulatory compliance

ISO 9001 awareness

Tools

CRM systems

MIS reporting

Banking software

Jobbeschreibung

8 - 15 Years

Employee

Job Description

• Upkeep of the Branch and ATM
• Profit & Loss and Balance Sheet Management of the branch
• Tracking and monitoring daily productivity and book movement of the branch
• Liability generation & New Business development (CASAacquisition)
• Cross Sell of various Third party products and Asset products
• Maintaining & deepening relationship with HNI customers
• Ensure Branch headcount budget are on-board
• Adherence of YES Values driven via Yes Personality standards& Work commitment
• Effective Team Management and building Team Spirit
• Learning & skill development of the team
• Ensure Role clarity to employees in the branch and manageattrition
• Ensure that the BEST template is fully updated
• Ensure that BELT is conducted on timely basis
• Comply with Bank’s policies and processes
• Conduct customer engagement programs and marketing events.
• Drive Employee Engagement activities in the branch
• Thorough knowledge of daily banking operations and products andservices
• Timely communication of relevant information to the Branchemployees for the smooth functioning of the Branch
• Ensure timely escalation of issues impacting business andappropriate solutions to address the concerns
• Ensure comprehensivecompliance with all regulatory and statutory requirements as relevant for thebranch and for various product and services
• Awareness of ISO 9001:2000 standards & meet/exceed setquality parameters conforming to the standards
• Ensure safety and security of Bank and customer's assets
• Ensure Audit related deliverables both internal and external are met as per the prescribed norms
• Ensure timely submission of MIS reports
• 100% allocation of Service RM codes and quarterly review
• Training of KYC/AML on a monthly basis
• Proper implementation of CRM by the Sales, Relationship &BSD departments and to be reviewed at every interval

Job Snapshot

Updated Date

15-02-2024

Job ID

YBLJOB40567

Department

Service Management