Branch Manager

Aditya Birla Insulators; Siliguri; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

Aditya Birla Insulators is seeking a Branch Head to drive sales within the assigned territory, scale market share, and reinforce service standards with channel partners and distributors. You will focus on branch profitability, training needs, and timely information to partners to support schemes and industry updates.

The role emphasizes leadership of the branch team, regular performance reviews, and ensuring regulatory compliance while delivering high-quality customer service and market

Qualifications

• Experience in achieving sales targets and increasing market share.
• Ability to empanel and activate channel partners and distributors.
• Strong customer service and relationship management with retail clients.
• Knowledge of regulatory/compliance practices in the financial services sector.
• AMFI certification for team members is preferred where applicable.

Responsibilities

• Achieve sales targets and increase branch market share through channel distribution.
• Manage and maximize business from client relationships via prompt service.
• Identify and engage new distribution channel partners at the branch.
• Ensure compliance with regulations and internal practices across the branch.
• Oversee branch administration, imprest, operations and client servicing standards.
• Provide regular sales reports to Cluster & Zonal Head.
• Lead and mentor team members to improve productivity and ensure AMFI certification where required.

Skills

Sales target achievement

Channel partner management

Branch operations

Customer relationship management

Job description

Job Purpose

Achieving the Sales Targets, maintaining & Increasing Market Share through incremental Sales & new market development and ensuring highest level of Service standards channel partners & their customers at the branch level

Job Context & Major Challenges

Job Context:

As a Branch Head, major role would be to drive sales at micro level, achieve sales target through Market penetration and increase service standards, thereby increasing Visibility and goodwill among channel partners and distributors to ensure Branch profitability. Also to identify and empanel untapped Channel partners and increase business output through meeting adequate training needs

Job Challenges:

1. Retaining mind share of TOP business partners in the competitive environment.
2. Service issues due to poor infrastructure in upcountry markets. (Eg: Lack of awareness of Internet/ EMail, Access issues through couriers)
3. Ensuring sales against competitive products like insurance which have Generate Greater Revenue.

Key Result Areas KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters)

KRA1 Achieving sales targets and increasing market share of branch vis a vis industry.

1. Maximising business in allotted territory through distribution channel (IFAs, Banks, PSU and NDs)
2. Empanling and activation of untapped and potential Channel Partners

KRA2 Managing and maximizing business from Client Relationships through prompt service Developing and maintaining relationship with retail clients, providing information and ensuring high volume of business from clients in assigned territory

KRA3 Identification & Engaging of new Distribution channel partners.

1. Developing new distributor relationships at branch
2. Activation of such distributor relationships by providing timely and relevant info on schemes and the industry etc.

KRA4 Monitoring Compliance to enable high alignment with systems and practises

1. Ensuring that all regulations and statutory compliances are complied with
2. Assist channel partners to adhere to compliances.

KRA5 Overseeing Branch administration and monitoring branch issues to ensure a smooth delivery of service to clients Facilitate smooth operations of the branch including branch imprest, administration, operations and client servicing standards

KRA6 Providing relevant reports to management for assigned territory. Furnishing relevant sales reports of the branch to Cluster & Zonal Head

KRA7 Managing and monitoring team members for better productivity

1. Facilitating regular training, guidance and development of team members
2. Ensuring AMFI Certification of team members
3. Monitoring performance of RM s on monthly basis and take corrective measures if achievement deviates from the required achievements.