Branch Manager

India First Life Insurance Company Bank of Baroda; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

India First Life Insurance Company, in partnership with Bank of Baroda, is seeking a Branch Manager for our Mumbai on-site location. The role focuses on directing daily branch operations, driving sales activities, and ensuring excellent customer service and regulatory compliance.

You will mentor staff, set targets, and coordinate with Bank of Baroda teams to grow the business. The ideal candidate brings strong leadership, branch operations experience, and a track record in life insurance or

Qualifications

• Leadership and people management experience in supervising teams.
• Branch operations and administration skills with process oversight.
• Sales and business development capabilities to drive revenue targets.
• Customer relationship and service excellence to ensure satisfaction.
• Analytical and reporting ability to interpret performance metrics.
• Bachelor’s degree in business, finance, or commerce preferred; supervisory experience in insurance/banking beneficial.

Responsibilities

• Oversee day-to-day branch operations and administrative processes.
• Lead sales activities and service delivery to meet targets.
• Mentor branch staff, set performance goals, and monitor productivity.
• Ensure adherence to company policies and regulatory standards.
• Drive customer acquisition and retention through relationship management with clients and Bank of Baroda partners.
• Analyze branch performance data and prepare reports; coordinate marketing initiatives.

Skills

Leadership

People management

Branch operations

Sales

Customer service

Analytics

Education

Bachelor's degree

Job description

Company Description

India First Life Insurance Company, in partnership with Bank of Baroda, is a growing life insurance provider with a strong presence in key financial markets across India. The organization focuses on offering customer-centric insurance and investment solutions that combine financial security with long-term value. By leveraging the extensive branch network of Bank of Baroda, India First Life Insurance Company reaches diverse customer segments and supports inclusive financial growth. Team members benefit from a performance-driven culture, structured training, and opportunities to grow into leadership roles within the insurance and banking ecosystem. The company emphasizes ethical business practices, regulatory compliance, and service excellence in all customer interactions.

Role Description

The Branch Manager role is a full-time, on-site position based in Mumbai. The Branch Manager is responsible for overseeing day-to-day branch operations, including managing sales activities, service delivery, and administrative processes to meet business targets. This role involves leading and mentoring branch staff, setting performance goals, monitoring productivity, and ensuring adherence to company policies and regulatory standards. The Branch Manager will drive customer acquisition and retention through effective relationship management with individual clients and local business partners, including Bank of Baroda teams. Additional responsibilities include analyzing branch performance data, preparing reports, coordinating marketing initiatives, and ensuring a high level of customer satisfaction and compliance with internal and external guidelines.

Qualifications

• Candidates should possess strong leadership and people management skills, with experience in supervising teams and guiding performance toward sales and service goals.
• Candidates should possess branch operations and administration skills, including process oversight, documentation management, and adherence to regulatory and company policies.
• Candidates should possess sales and business development skills, with the ability to drive life insurance product penetration, cross-sell financial solutions, and achieve revenue targets.
• Candidates should possess customer relationship and service skills, including the ability to resolve issues, maintain long-term client relationships, and ensure a positive branch experience.
• Candidates should possess analytical and reporting skills, with proficiency in using basic office software and interpreting performance metrics to support decision-making.
• A bachelor’s degree in business, finance, commerce, or a related field is preferred; prior experience in life insurance, banking, or financial services in a supervisory role is highly beneficial.
• Candidates should demonstrate strong communication skills, ethical conduct, problem-solving ability, and readiness to work on-site in Mumbai within a fast-paced, target-driven environment.