BRANCH MANAGER

Muthoot Fincorp Ltd.; Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

Muthoot Fincorp Ltd. is seeking a field and branch development professional in Delhi to maintain customer relationships and drive market-related initiatives.

You will engage in marketing activities, coordinate cross-functional efforts, and focus on delivering excellent service while ensuring branch profitability and compliance with policies.

Qualifications

• Experience in coaching and mentoring teams.
• Strong business development skills with client-facing exposure.
• Excellent communication in local language and English.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Identify market trends to aid innovation and meet customer needs via up-sell/cross-sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service; retain and acquire customers.
• Achieve branch targets and profitability of the unit (branch).
• Field visits for marketing/collection activities as per branch requirements.
• Collaborate with departments to ensure smooth branch functioning.
• Ensure operational adherence as per policies; mitigate risk and uphold values.
• Recovery of receivables to protect revenue flow and customer interests.
• Maintain branch books, documents, records, and liaise with authorities; ensure compliance.
• Role will come under Audit & Gold Inspection.
• Focus on branch profitability and ensure profitability of assigned branch.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English