Branch Business Manager - Secured & Unsecured Lending

Muthoot Fincorp Limited; Madurai District; On-site; INR 600,000 - 1,100,000; Full time

Job summary

Muthoot Fincorp Limited is hiring a Branch Business Manager for Secured & Unsecured Lending in India. The role demands leading a mid-to-senior sales team, driving performance, and ensuring portfolio quality across multiple states.

You will coordinate with credit and subject matter experts to expedite loan decisions, cross-sell Insurance, and represent the company at the branch level while achieving business targets under pressure.

Qualifications

• 5+ years of overall experience with team leadership.
• Experience in Home Loans / Mortgages.
• Experience in Affordable Housing or NBFC.
• Excellent interpersonal and verbal communication skills.
• Ability to achieve business targets under pressure.

Responsibilities

• Lead and motivate a team of RO/RM/BSMs to achieve monthly/quarterly budgets.
• Resolve early mortality, delinquencies and NPAs from new sourcing and existing portfolio.
• Empanel referral partners to scale Micro LAP and Gold-backed secured loans (Suvarna).
• Liaise with Credit and SMEs to clear loan proposals for faster decisioning.
• Cross-sell Insurance to loan customers.
• Be the face of SULB Muthoot Fincorp at the location.
• Feedback to Sr. Management to improve customer experience and address unmet needs.
• Monitor competition and report to Zonal and National teams.
• Coordinate with branches for smooth disbursement of gold-backed loans.
• Attract & Retain high performers; retain live loan customers.
• Liaise with law authorities for conflict resolution.

Skills

Team Leadership

Sales Target Achievement

Interpersonal Skills

Communication Skills

Portfolio Quality

Education

UG/PG or MBA

Job description

Job Specification

• 1 Company Name : Muthoot Fincorp Limited
• 2 Position / Designation : Branch Business Manager - Secured & Unsecured Lending Business
• 3 Grade : D1
• 4 Employment Type : All Employment Type
• 5 Reporting to - Designation & Grade : State Business Manager - Secured & Unsecured Lending Business
• 6 No. of Reportees, Designation & Grade : 5 RMs / BSMs; 1 Collections Officer
• 7 Main Tasks & Areas of Responsibility : Lead & Motivate team of RO/RM/BSMs to build to Overachieve Monthly / Quarterly / Half Yearly / Annual Business Budget Own & resolve the early mortality, delinquencies and NPAs from new sourcing and existing portfolio. To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna) To liaison with Credit, Subject Matter Experts at different levels to clear customers' loan proposals for faster decisioning To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life. To Be the Face of SULB Muthoot Fincorp for that Location for all practical purposes. To Constantly look out for opportunities for improve customer experience by giving inputs to the Sr. Management for addressing the unmet needs of the customer. To Watch closely the Competition activities and report the same to the Zonal and National teams. To Work closely with Muthoot Fincorp branches for smoother disbursement of Gold backed Secured Loans and their safekeep. To Attract & Retain High Performers in the Team. To Retain existing live loan customers. To effectively liaison with law authorities for resolving conflicts if any.
• 8 Skills and Exposure : A result oriented individual with Positive Mental Attitude with Integrity, willing to put hardwork. Proven ability to Recruit and Retain high performing RO/RM/BSMs. Atleast 5 years experience in leading a team of Sales Exectives, Team Leaders, with atleast 2 years of Onroll team members. Having good working knowledge on Lower & Middle Income Customer Segments, having worked in similar role in an Affordable Housing or NBFC, with minimum 2 years of similar exposure. Excellent interpersonal and verbal communication skills Ability to Work & Deliver business targets under pressure Working knowledge of Collections/ Recoveries. Be Accountable for Portfolio Quality of the Location.
• 9 Special Requirements (If any) : Direct team managing experience mandatory Working knowledge of Affordable Home Loans / Micro LAP business exposure, preferable.
• 10 Job Location / State : Telangana, Andhra Pradesh, Tamil Nadu, Rajasthan, MP, Gujarath, Delhi, Karnataka , Rajasthan, Uttar Pradesh
• 11 Compensation Band : As per policy
• 12 Entitlements : As per policy
• 13 Stake Holders : Should be able to manage multiple stakeholders and collaborate with State, Zonal, National teams B
• 15 Educational Qualification / Technical Certification : Any UG/PG or MBA
• 16 Skill Sets : Experience in Home Loans / Mortgages, with team handling skill sets.
• 17 Communication Skills : Good oral, written and presentation skills
• 18 Experience : 5+ years of overall experience
• 19 Behavioral Competencies : Uncompromising ethical standards and discipline expected
• 20 Other Requirements (If any) : -