BPM Consultant

Quest Global; Bengaluru; On-site; INR 1,500,000 - 3,000,000; Full time

Job summary

Quest Global is seeking a skilled individual in Bengaluru, India for a Business Process Management role. The ideal candidate will lead BPM activities, which includes understanding client business requirements and developing effective process improvements.

With at least 5 years of experience in the field and a Master's degree in Business Administration, you'll work closely with project stakeholders to facilitate changes and maintain effective communication throughout the process.

Your ability to think critically and manage projects effectively will be key assets in this position.

Qualifications

• 5+ years of collaborative experience in Business Process Management field.
• Cross-functional knowledge of operational, supporting, and management processes.
• Experience in process modelling, analytics, and improvement methodologies.

Responsibilities

• Lead BPM activities and understand client’s business requirements.
• Conduct client interviews and information gathering activities.
• Develop process maps, data flow diagrams, and recommend changes.

Skills

Business Process Management

Process Modelling

Critical Thinking

Project Management

Analytical Skills

Education

Master's degree in Business Administration

Tools

SAP Signavio

ARIS

Celonis

Job description

Job Responsibilities

• Lead BPM activities that involve understanding of client’s business requirements and assessment of current processes, procedures, systems, and organization model.
• Conduct information gathering activities through client interviews  and observation, research into current activities, "blue-sky" workshops, and/or assessment of current activities’ outcomes.
• Develop process maps, data flow diagrams, and conceptual alternatives to current state activities.
• Recommend new methods, systems, procedures or organizational changes.
• Work with project stakeholders to implement the proposed changes.
• Maintain communication with clients throughout the implementation process to see if the recommendations work or require modification.
• Lead discussions, offer opinions and share ideas with the team as well with clients.
• Provide milestone-based reports out to stakeholders to maintain governance communication.
• Elevate team’s capability through regular knowledge sharing, continuous improvement, and mentoring sessions.
• Establish and maintain library repository of common solutions, automations, applications, bots, etc.

Skills and Qualifications

• Master's degree in Business Administration (MBA)
• A minimum of 5+ years of collaborative experience in Business Process Management field
• Experience in process modelling, process mining and analytics, and improvement methodologies
• Cross‑functional knowledge of operational, supporting, and management processes; oil & gas background a plus
• Aptitude for complex, creative, and critical thinking to assess complex information and arrive at unique solutions
• Excellent listening and comprehension skills
• Excellent and concise verbal, written, and presentation skills
• Keen time management skills in order to meet tight deadlines and complete projects on time
• Strong analytical and problem‑solving skills
• Ability to work independently and as part of team
• Ability to establish and maintain strong relationships and to influence others and move toward a common vision or goal
• Project management experience
• LEAN training is a plus
• Experience using BPM tools like SAP Signavio, ARIS, Celonis, and others is a plus