Booking Officer

NHS Scotland; Chandigarh; On-site; INR 3,038,000 - 4,051,000; Full time

Job summary

NHS Borders is seeking a motivated Booking Officer to provide a patient-focused inpatient booking service. You will coordinate elective admissions, liaise with wards, theatres and clinical teams, and maintain accurate waiting lists and records using Trak.

The role emphasizes organisation, accuracy and calm, patient-centered service. You will be part of a collaborative team that supports service delivery and capacity management within a busy NHS setting, upholding our values of care, quality and

Qualifications

• GCSEs or equivalent, including English and Maths.
• Proven administrative experience, ideally in healthcare.

Responsibilities

• Book elective inpatient admissions aligning with consultant availability, theatre schedules and bed capacity.
• Coordinate patient flow with wards, theatres, pre-assessment clinics, clinical teams and managers.
• Maintain inpatient waiting lists and accurate patient records using Trak.
• Adhere to policies and participate in service improvements.

Skills

Organisation

Time-management

Telephone communication

Attention to detail

Prioritisation

Calm and patient-focused

Education

GCSEs including English & Maths

Tools

TRAK

Nexus

Infix

Job description

About The Role

We are looking for a motivated and organised Booking Officer to provide an efficient and patient-focused inpatient booking service by coordinating and scheduling elective inpatient admissions.

OUR VALUES IN ACTION

• Care and Compassion
• Quality and Teamwork
• Dignity and Respect
• Openness, honesty and responsibility

Key Responsibilities

• Book elective inpatient admissions in accordance with consultant availability, theatre schedules and bed capacity.
• Liaise with wards, theatres, pre-assessment clinics, clinical team and managers to ensure coordinated patient flow.
• Work collaboratively with colleagues to support service delivery and manage capacity pressures.
• Manage and maintain inpatient waiting lists, ensure accuracy and prioritisation. Accurately update and maintain patient records using Trak.
• Adhere to Trust policies, procedures and values.
• Participate in training, supervision and service improvement initiatives.
• Undertake other appropriate administrative duties as required by the service.

Essential

What We’re Looking For

• GCSE’s or equivalent, including English and Maths, or relevant work experience
• Proven administrative experience, ideally within a healthcare setting.
• Excellent organisation and time-management skills
• Strong attention to detail and accuracy
• Confident telephone manner and good written communication
• Ability to prioritise work in a fast-paced environment
• Professional, calm and patient-focused approach

Desirable

• Experience in a healthcare environment.
• Familiarity with NHS systems such as TRAK, Nexus, and Infix.
• Knowledge of basic medical terminology and the Data Protection Act.
• Knowledge of inpatient pathways, RTT targets and waiting list management

Our Values in Action

We Are Committed To

• Care and Compassion
• Quality and Teamwork
• Dignity and Respect
• Openness, Honesty and Responsibility

Whether you’re early in your career or looking to take the next step into a more senior role, NHS Borders offers a supportive environment where you can grow, influence change, and make a real impact.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK websitehere.

For specific types of post, if you do not have the necessary eligibility to work in the UK, it might be possible (though not guaranteed) to secure sponsorship via a UK Skilled Worker/Health & Care Worker Visa. However, this is only possible if the employer is a licensed Sponsor, and if the post does not fall below the current minimum salary threshold or ‘going rate’. Further information on these criteria can be foundhere.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form

• PLEASE NOTE: We cannot accept late applications so please ensure your application is submitted early***

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

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