BMS Operations Manager

Jones Lang LaSalle Incorporated; Mumbai; On-site; INR 1,500,000 - 1,900,000; Full time

Job summary

Jones Lang LaSalle Incorporated seeks a senior BMS/IBMS Operations lead for multi-site buildings in Mumbai. The role focuses on optimizing HVAC controls, reducing alarms, and ensuring system reliability. You will manage vendor relationships, lead diagnostics, and deliver BMS upgrades with thorough documentation.

Required are 8–12+ years of BMS experience, a BE/BTech in relevant fields, and strong leadership. On-site work in Mumbai with weekly hours. On-call support may be required.

Qualifications

• 8–12+ years in BMS/IBMS operations with multi-site exposure.
• BE/BTech in Electrical, Mechanical, or Instrumentation is required.
• Experience with multi-vendor integration and cyber hygiene.

Responsibilities

• Operate, exploit, and optimize BMS for performance and uptime.
• Lead preventive maintenance, alarm management, and diagnostics.
• Deliver BMS upgrades, project coordination, and handover packages.
• Coordinate with IT, security, and vendors for high-availability plants.

Skills

BMS platforms experience

Lead multi-site operations

Strong leadership

Education

BE/BTech in Electrical/Mechanical/Instrumentation

Tools

BACnet/IP

Modbus

OPC

Lon (legacy)

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key responsibilities

A) BMS Operations, Exploitation & Reliability (primary)

• Operate & “exploit” BMS for performance.
• Continuously optimize HVAC plant and building controls through setpoint tuning, schedules, PID/logic adjustments, demand control strategies, and alarm rationalization.
• Drive energy and comfort performance using trend analytics, baselining, and seasonal strategy changes.
• Advanced troubleshooting & root-cause analysis.
• Lead diagnosis of recurring alarms, equipment trips, communication failures, and control loop instability.
• Perform end-to-end fault isolation across field devices (sensors/actuators/VFDs), controllers/DDCs/PLCs, gateways, and supervisory servers.
• Use trends, histories, packet/network checks, and point-to-point validation to determine true root cause (not symptom closure).
• System health, availability & lifecycle management.
• Ensure uptime and resilience of BMS servers, workstations, databases, historian/trending, backups/restore validation, and user access controls.
• Manage preventive maintenance for BMS infrastructure (panels, power supplies, UPS, network switches where applicable, controller firmware, etc.).
• Maintain cybersecurity hygiene in coordination with IT (segmentation, access rights, patch/firmware planning as permitted, password management, audit trails).
• Alarm management & operational governance.
• Build/maintain alarm philosophy: prioritization, thresholds, delays, suppression rules, escalation matrices, and on-call/response routines.
• Improve operator effectiveness through dashboards, SOPs, runbooks, and shift handover quality.
• Vendor/OEM and SLA management.
• Lead BMS AMC/vendor performance (response time, fix quality, spares readiness, documentation completeness).
• Validate OEM recommendations, ensure technical correctness, and prevent unnecessary replacements.
• Documentation & compliance readiness.
• Maintain accurate as-built drawings, point lists, network architecture, controller programs/versions, cause-effect matrices, and change logs.
• Support audits and internal reviews through evidence-based records (backups, trend logs, incident RCA, maintenance logs).

B) Projects / Enhancements (secondary but essential)

• Deliver BMS upgrades and minor projects.
• Manage enhancements such as new floor/area integrations, sensor additions, control logic modifications, dashboard/reporting buildouts, alarm rationalization projects, and server/workstation refresh support.
• Own scope, requirements, vendor coordination, site execution planning, and handover.
• Commissioning, testing & handover.
• Create and execute commissioning plans: point-to-point checks, functional testing, trend verification, and UAT with stakeholders.
• Ensure clean handover package: updated as-builts, programs, backups, O&M, training, and SOPs.
• Support larger MEP/fit-out initiatives.
• Partner with project teams to ensure BMS design compliance, integration feasibility, and maintainability.
• Review control drawings, IO schedules, network designs, and sequences of operation.

Key deliverables / KPIs (examples)

• Reduction in repeat alarms and nuisance alarms (alarm rationalization effectiveness).
• MTTR improvement for BMS-related incidents; quality of RCA closure.
• BMS uptime/availability; backup/restore success rate.
• Energy performance improvements attributable to controls optimization (where metering supports).
• On-time delivery of BMS enhancements/projects with compliant documentation handover.
• Vendor SLA adherence and first-time-fix rate.

Required qualifications & experience

• Experience: Typically 8–12+ years in BMS/IBMS operations, with multi-site exposure preferred; at least 3–5 years in a lead/manager role.
• Education: BE/BTech in Electrical, Mechanical, Instrumentation, Electronics, or equivalent.
• Core technical skills: Strong hands‑on in BMS platforms (any major OEM acceptable), including supervisory layer, DDC/controller level, and field integration.
• Protocols & integration: BACnet (IP/MS‑TP), Modbus (TCP/RTU), OPC, Lon (if legacy), gateways and multi‑vendor integration.
• HVAC control concepts: AHU/PAHU, VAV, chillers, pumps, cooling towers, heat exchangers; control loops, sequencing, interlocks.
• Networking fundamentals relevant to BMS: IP addressing, VLAN basics (as applicable), switch ports, latency/packet loss troubleshooting, basic cybersecurity coordination.
• Trend analysis, reporting, and data‑driven troubleshooting.
• Preferred / nice‑to‑have: Exposure to DC‑grade critical environments or high‑availability buildings, command centres, or regulated workplaces.
• Experience implementing analytics/FDD tools or advanced dashboards.
• Project management capability (basic scheduling, BOQ review, vendor evaluation, change control).
• Certifications (nice to have): OEM BMS certifications, PMP/Prince2 (lightweight), energy management fundamentals.
• Behavioral competencies: Strong ownership and calm incident handling; can lead from the front during outages.
• Structured problem solving (hypothesis → test → isolate → validate fix → prevent recurrence).
• Stakeholder management across engineering, IT, security, and vendors.
• Clear communication: converts technical issues into business impact and action plans.

Work conditions

• Portfolio travel across West India sites as required.
• On‑call support for critical incidents/escalations (define roster as per operating model).
• Location: On‑site –Mumbai, MH.
• Scheduled Weekly Hours: 48.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.