Blended Process | 22k Salary |

Ienergizer; Dadri; On-site; INR 223,000 - 268,000; Full time

Job summary

iEnergizer is hiring for Customer Support Executives to assist customers with order-related queries, delivery updates, returns, refunds, and cancellations through various support channels. The role is based in Noida and requires 12th pass with good communication and basic computer skills.

Freshers are welcome; rotational shifts for males and morning shifts for females. Immediate joining is preferred, and joining is at the Noida location, with work-from-office mode.

Qualifications

• Minimum qualification: 12th pass.
• Freshers are welcome to apply.
• Good communication and customer-handling skills.
• Willingness to work from the office and adhere to the assigned shift schedule.

Responsibilities

• Handle customer queries related to online orders and purchases.
• Provide updates on order status, shipment tracking, and delivery delays.
• Assist customers with order cancellations, returns, and refund-related queries.
• Resolve concerns regarding missing, damaged, or incorrect products.
• Address payment failures and transaction-related issues.
• Coordinate with the relevant teams to resolve customer complaints.
• Maintain accurate customer interaction records in the system.
• Follow company policies and meet productivity and quality targets.
• Ensure professional communication and customer satisfaction.

Skills

Good communication

Customer handling

Education

12th pass

Job description

Job Description Customer Support Executive

Process: E-Commerce

Company: iEnergizer

Work Mode: Work From Office

Interview Mode: Virtual

Joining: Immediate Joiners Only

Salary & Shift Details

In-Hand Salary:22,000 per month

Eligibility: 12th Pass

Experience: Freshers and experienced candidates can apply

Shifts: Rotational shifts for males; morning shifts for females

Work Location: Noida

Job Overview

We are hiring Customer Support Executives for the E-Commerce process. The role involves assisting customers with order-related queries, delivery updates, returns, refunds, cancellations, and other shopping-related concerns through customer support channels.

Roles & Responsibilities

• Handle customer queries related to online orders and purchases.
• Provide updates on order status, shipment tracking, and delivery delays.
• Assist customers with order cancellations, returns, and refund-related queries.
• Resolve concerns regarding missing, damaged, or incorrect products.
• Address payment failures and transaction-related issues.
• Coordinate with the relevant teams to resolve customer complaints.
• Maintain accurate customer interaction records in the system.
• Follow company policies and meet productivity and quality targets.
• Ensure professional communication and customer satisfaction.

Eligibility Criteria

• Minimum qualification: 12th pass.
• Freshers are welcome to apply.
• Good communication and customer-handling skills.
• Basic computer knowledge.
• Willingness to work from the office and adhere to the assigned shift schedule.
• Immediate joiners preferred.

Interview & Application Details

Interview Mode: Virtual

Joining: Immediate