Bizom- Sr. Growth Consultant

Nexthire; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading technology firm in Bengaluru is seeking a Customer Success and Account Management professional to lead customer interactions and drive successful outcomes. The ideal candidate will be responsible for maintaining strong relationships with stakeholders, leveraging insights for strategic suggestions, and collaborating with internal teams to ensure customer satisfaction. This role focuses on delivering exceptional service and fostering long-term partnerships.

Responsibilities

• Steering the ship for customers and ensuring collaboration.
• Maintaining constant contact and rapport with stakeholders.
• Leveraging insights to propose innovative strategies.
• Creating upselling and cross-selling opportunities.
• Gathering comprehensive customer requirements.
• Collaborating with internal departments for rollout.

Job description

Entrepreneurship Acceleration: Customer Success and Account management

• Be BIZOM’s captain for our customers: Steering the ship for our CPG customers, as the face of Bizom's frontline. In charge of orchestrating seamless internal and external collaborations.
• Build customer rapports like no one else can pull off: Keep in constant contact with all major stakeholders at the client's end (both business and functional teams) through weekly, monthly, and quarterly meetups and reviews.
• Create jaw-dropping insights: Be your customers' advocate, leveraging insights to propose innovative route to market strategies that drive Bizom's desired goals.
• Master the art of upselling and cross-selling: Create opportunities with customers by understanding their business challenges and goals, all aligned with the route-to-market objectives.
• Requirement gathering in a way that nothing is left out: Dive deep into customer expectations, analyze thoroughly, and create compelling BRDs.
• Be the finest collaborator: Work closely with all internal departments throughout the entire process to ensure faster go-lives and execution of new initiatives for customers.