BIOS Customer Apps Engineer

Proxelera PVT LTD; Bengaluru; On-site; INR 2,800,000 - 4,200,000; Full time

Job summary

Proxelera PVT LTD in Bengaluru seeks a Customer Applications Engineer to own the technical interface with customers, drive BIOS/Firmware enablement, and coordinate platform bring-up.

You will triage issues, coordinate across BIOS, firmware, silicon, QA, and PM teams; support external customers and ODM/OEM engagements; aid field teams with guidance, and ensure production readiness.

Qualifications

• 5-7 years of experience in Customer Application Engineering, Customer Engineering, BIOS Engineering, Firmware Development, Embedded Systems, Platform Engineering, or related roles.
• Strong hands-on experience in BIOS/Firmware enablement and debug on x86 or embedded platforms.
• Experience with UEFI BIOS, platform initialization, ACPI, SMBIOS, PCIe, memory configuration, secure boot, platform security, RAS, and power/performance configuration.
• Experience supporting external customers, ODM/OEM engagements, field escalations, and customer production issues.
• Strong platform-level debug skills across BIOS, firmware, hardware, operating systems, device drivers, virtualization, power, and performance domains.
• Experience with debug tools such as JTAG, logic analyzers, oscilloscopes, firmware trace tools, BIOS debug utilities, and crash dump analysis.
• Working knowledge of Linux, Windows, embedded Linux, scripting, and automation using Python or shell scripting.
• Experience working in global cross-functional environments with engineering, validation, QA, product, program, and customer-facing teams.
• Prior experience with AMD platforms, embedded x86 products, networking, industrial, storage, automotive, communications, or compute segments is preferred.

Responsibilities

• Act as the primary technical interface for customer issues, requirements, feature asks, and platform enablement activities.
• Support BIOS configuration, UEFI flows, firmware debug, platform initialization, ACPI/SMBIOS, secure boot, PCIe configuration, memory-related setup, and other BIOS-dependent requirements.
• Own structured triage of customer issues, including reproduction strategy, data collection, debug coordination, prioritization, tracking, and closure.
• Engage BIOS Engineering, Firmware, Silicon, Validation, QA, Product Management, and Program Management teams when engineering support is required.
• Support customer bring-up activities across prototype, validation, and production phases, including board-level/system-level debug and platform readiness reviews.
• Assess customer requests and CCBs for technical feasibility, existing platform support, required engineering ownership, and execution path.
• Provide timely, accurate customer updates, issue summaries, workaround guidance, and closure notes.
• Support FAEs and customer-facing teams with technical guidance, issue background, support workflows, and product capability clarification.
• Drive issue resolution through defined workflows and ensure clear ownership, accountability, and decision-making across stakeholder teams.
• Contribute to customer satisfaction, product adoption, design-win support, production readiness, and long-term customer relationship success.

Skills

Customer ownership

Debugging

Linux scripting

Cross-functional collaboration

Education

Bachelor's degree in Electrical/ Electronics/ CS

Master's degree preferred

Equivalent industry experience

Tools

JTAG

Logic analyzers

Oscilloscopes

Job description

Key Responsibilities:

• Customer Technical Ownership: Act as the primary technical interface for customer issues, requirements, feature asks, and platform enablement activities.


• BIOS/Firmware Support: Support BIOS configuration, UEFI flows, firmware debug, platform initialization, ACPI/SMBIOS, secure boot, PCIe configuration, memory-related setup, and other BIOS-dependent customer requirements.


• Customer Issue Triage: Own structured triage of customer issues, including reproduction strategy, technical data collection, debug coordination, prioritization, tracking, and closure.


• Escalation Management: Engage BIOS Engineering, Firmware, Silicon, Validation, QA, Product Management, and Program Management teams when engineering support is required.


• Platform Bring-Up: Support customer bring-up activities across prototype, validation, and production phases, including board-level/system-level debug and platform readiness reviews.


• Feature Gap Assessment: Assess customer requests and CCBs for technical feasibility, existing platform support, required engineering ownership, and execution path.


• Customer Communication: Provide timely, technically accurate customer updates, issue summaries, workaround guidance, closure notes, and escalation status.


• Field Team Enablement: Support FAEs and customer-facing teams with technical guidance, issue background, support workflows, and product capability clarification.


• Cross-Functional Closure: Drive issue resolution through defined workflows and ensure clear ownership, accountability, and decision-making across stakeholder teams.


• Customer Readiness: Contribute to customer satisfaction, product adoption, design-win support, production readiness, and long-term customer relationship success.

Preferred Experience:

• 5-7 years of experience in Customer Application Engineering, Customer Engineering, BIOS Engineering, Firmware Development, Embedded Systems, Platform Engineering, or related technical roles.


• Strong hands-on experience in BIOS/Firmware enablement and debug on x86 or embedded platforms.


• Experience with UEFI BIOS, platform initialization, ACPI, SMBIOS, PCIe, memory configuration, secure boot, platform security, RAS, and power/performance configuration.


• Experience supporting external customers, ODM/OEM engagements, field escalations, and customer production issues.


• Strong platform-level debug skills across BIOS, firmware, hardware, operating systems, device drivers, virtualization, power, and performance domains.


• Experience with debug tools such as JTAG, logic analyzers, oscilloscopes, firmware trace tools, BIOS debug utilities, and crash dump analysis.


• Working knowledge of Linux, Windows, embedded Linux, scripting, and automation using Python or shell scripting.


• Experience working in global cross-functional environments with engineering, validation, QA, product, program, and customer-facing teams.


• Prior experience with AMD platforms, embedded x86 products, networking, industrial, storage, automotive, communications, or compute segments is preferred.

Academic Credentials:

• Bachelor s degree in Electrical Engineering, Electronics Engineering, Computer Engineering, Computer Science, or a related technical field is required.


• Master s degree in a relevant engineering or computer science discipline is preferred.


• Equivalent industry experience in BIOS/Firmware, embedded systems, customer engineering, or platform engineering may be considered where applicable.