Benefits Support Services Analyst

Mosaic.tech; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

TriNet is seeking an entry-level Benefits Support Services Analyst to join the Benefits Core Services team. You will assist with inquiries, data updates, and benefits event processing in a fast-paced global environment.

You will handle COBRA, FSA/HSA, 401(k) support, and LOA processes, escalating and coordinating with vendors as needed. This role emphasizes accuracy, communication, and teamwork in a 100% in-office setting.

Qualifications

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or related field (preferred).
• Fresh graduates with relevant internships or coursework are encouraged to apply.

Responsibilities

• Respond to general benefits inquiries from clients and WSEs via phone, chat, email, or case management systems.
• Assist in researching and resolving routine to moderately complex benefits-related tasks.
• Support the processing of PeopleSoft benefits events under supervision.
• Participate in outbound communication for follow-ups or benefits renewal coordination.
• Assist in auditing and reviewing benefits data for accuracy.
• Collaborate with team members and participate in training and knowledge-sharing sessions

Skills

Communication skills

Analytical thinking

Attention to detail

Time management

Organizational skills

Customer service orientation

Teamwork

Independent work

Education

Bachelor’s/Master’s degree in HR/Business Admin

Fresh graduates with internships encouraged

Tools

PeopleSoft

Job description

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So, if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

Job Summary

As a Benefits Support Services Analyst, you will support the Benefits Core Services team in delivering high-quality assistance for TriNet’s employee benefits programs. This entry-level role is ideal for individuals with foundational knowledge in HR or benefits administration who are eager to grow in a global, fast-paced environment. You will assist with benefits inquiries, perform research, and support the processing of benefits events, ensuring a smooth experience for clients and worksite employees (WSEs).

This role is responsible for managing a broad range of HR and benefits-related processes, including employee data updates, benefits reporting, and support for service orders and rehires. Key responsibilities span COBRA administration and compliance, FSA/HSA claims processing and adjudication, 401(k) plan support, and end-to-end Leave of Absence (LOA) management. The position involves handling escalations, coordinating with third-party vendors, ensuring data accuracy across systems, and maintaining compliance with regulatory standards. Strong attention to detail, effective communication, and the ability to manage multiple workflows are essential for success in this role.

Key Responsibilities

• Respond to general benefits inquiries from clients and WSEs via phone, chat, email, or case management systems.
• Assist in researching and resolving routine to moderately complex benefits-related tasks
• Support the processing of PeopleSoft benefits events under supervision.
• Participate in outbound communication for follow-ups or benefits renewal coordination.
• Assist in auditing and reviewing benefits data for accuracy.
• Collaborate with team members and participate in training and knowledge-sharing sessions

Qualifications

Education

• Bachelor’s/Master’s degree in Human Resources, Business Administration, or related field (preferred)
• Fresh graduates with relevant internships or coursework are encouraged to apply

Experience

• 0–2 years of experience in HR operations or benefits administration
• Exposure to HRIS platforms like PeopleSoft is a plus

Skills & Competencies

• Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Strong communication skills (written and verbal)
• Willingness to learn and adapt to new systems and processes
• Analytical thinking and attention to detail
• Good organizational and time management skills
• Customer service orientation and active listening
• Ability to work independently and in a team environment

Work Environment

• Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
• This position is 100% in office.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [e-mail] to request such an accommodation.