Beauty Advisor

Think9 Consumer Technologies; New Delhi; Sur place; INR 201 000 - 312 000; Plein temps

Résumé du poste

Broadway is seeking a BPC Floor Crew Member to represent the Beauty & Personal Care category on the shop floor in Delhi. You will guide customers, demonstrate products, and drive trials to elevate the in-store experience.

Join a fast-paced retail team focused on superior service, product knowledge, and seamless checkout flows while maintaining merchandising standards and brand guidelines. This role requires willingness to work rotational shifts, including weekends, and compliance with POSH and

Qualifications

• 3 years of experience in retail, beauty, personal care, or customer-facing roles, freshers welcome.
• Strong communication skills, confidence, and a customer-first approach.
• Passion for beauty and wellness, with comfort in conducting product trials and hands-on demonstrations.
• Ability to work rotational shifts and weekends according to the store roster.
• High ownership, reliability, and willingness to grow in a fast-paced retail environment.

Responsabilités

• Greet customers warmly and assist them with queries across skincare, haircare, personal care, fragrances, and wellness products.
• Conduct product trials, demonstrations, and consultations to drive customer engagement and sales.
• Understand customer needs and recommend suitable products and routines confidently.
• Support daily and weekly sales targets and collaborate with the team to achieve store goals.
• Maintain merchandising standards and ensure testers, trial stations, gondolas and fixtures are clean and presentable.

Connaissances

Strong communication skills

Customer-first approach

Passion for beauty and wellness

Description du poste

About Broadway

Broadway is redefining the modern retail experience for the digital-native, conscious consumer. We bring together premium brands, curated experiences, and a culture that values people, relationships, agility, and innovation. Our BPC Floor Crew play a vital role in bringing the Broadway experience alive for every customer.

Role Overview

As a BPC Floor Crew Member, you will represent the Beauty & Personal Care category on the shop floor. The role involves guiding customers, showcasing products with expertise, driving trials and conversions, and ensuring a seamless, elevated shopping experience.

Key Responsibilities

1. Customer Experience & Sales

• Greet customers warmly and assist them with queries across skincare, haircare, personal care, fragrances, and wellness products.


• Conduct product trials, demonstrations, and consultations to drive customer engagement and sales.


• Understand customer needs and recommend suitable products and routines confidently.


• Support daily and weekly sales targets and collaborate with the team to achieve store goals.

2. Product Knowledge & Trials

• Maintain in-depth knowledge of product ingredients, benefits, usage, precautions, and differentiators.


• Participate in brand training and assessments to stay updated on product innovations.


• Conduct high-quality trials, including skincare preparation, shade matching, and makeup demonstrations, to improve conversion metrics.

3. Floor Excellence

• Maintain merchandising standards according to Broadway and brand visual merchandising guidelines.


• Ensure testers, trial stations, gondolas, and fixtures are clean, replenished, and presentable.


• Monitor inventory levels and coordinate with the backend team for stock refills.

4. Operations & Compliance

• Follow all standard operating procedures related to time and attendance, grooming, hygiene, safety, and store protocols.


• Accurately bill customers and support smooth checkout experiences.


• Ensure strict compliance with Broadway's POSH guidelines and workplace policies.

5. Performance & Culture

• Uphold Broadway's People-First culture by demonstrating curiosity, humility, candor, and agility.


• Actively participate in feedback sessions, competitions, learning modules, and cultural activities.


• Collaborate with colleagues to create a vibrant, energetic store environment.

Key Requirements

• 03 years of experience in retail, beauty, personal care, or customer-facing roles; freshers are welcome.


• Strong communication skills, confidence, and a friendly, customer-first approach.


• Passion for beauty and wellness, with comfort in conducting product trials and hands-on demonstrations.


• Ability to work rotational shifts and weekends according to the store roster.


• High ownership, reliability, and willingness to grow in a fast-paced retail environment.