Batch Coordinator / Academic Coordinator

Henry Harvin Education; Dadri; On-site; INR 250,000 - 400,000; Full time

Benefits offered by this job

Timing: 12pm-8:30pm or 2PM-10:30pm

Job summary

Henry Harvin Education is seeking a proactive trainer-support coordinator to join our team in Uttar Pradesh. You will handle incoming calls, respond to trainer emails, and assist with scheduling and batch planning to ensure quality delivery.

The role requires strong English communication, coordination skills, and readiness to work with rotational week offs. Familiarity with common office tools is a plus.

Qualifications

• Strong verbal and written English communication.
• Ability to efficiently manage schedules, batches, and coordinate.
• Comfortable with rotational week off.
• Familiarity with basic office tools.

Responsibilities

• Answer incoming calls and respond to Trainers emails
• Manage and resolve customer and Trainers complaints
• Identify and resolve issues of existing candidates
• Plan and schedule batches; oversee batch and class quality control and improvement

Skills

English communication

Scheduling coordination

Customer service

Team coordination

Tools

Tools familiarity

Job description

• Answer incoming calls and respond to Trainers emails
• Management and resolve customer & Trainers complaints
• Identify and Resolve issues of existing candidates
• Plan and schedule batches Oversee batch and classes quality control and improvement

Required Candidate profile

• Strong verbal and written English communication
• Ability to efficiently manage schedule batched and coordinate
• Comfortable with Rotational Week Off
• Familiarity with tools

Contact: [phone]

Perks and benefits

• Timing: 12pm-8:30pm or 2PM-10:30pm