Base24 Support

Caprus IT Pte. Ltd.; Bengaluru; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

Caprus IT Pte. Ltd. in Bengaluru seeks a capable technical support professional to assist customers using Base24 software, ensuring timely issue resolution and high service quality.

You will troubleshoot data processing, reporting, and system configuration challenges with UPF tools, collaborate across teams to identify root causes, and keep clients informed about product updates and best practices. International environment experience preferred.

Qualifications

• 4–9 years of experience in similar role supporting financial services applications.
• Strong understanding of ISO standards and ability to work in an international environment.
• Experience with multiple systems and integration testing using HTTP/HTTPS/SFTP/TCP/UDP.

Responsibilities

• Provide technical support to customers for Base24 software, ensuring timely resolution of issues and excellent customer service.
• Troubleshoot and resolve complex problems related to data processing, reporting, and system configuration using UPF (User Profile Framework) tools.
• Collaborate with cross-functional teams to identify root causes of errors and implement process improvements.
• Develop strong relationships with clients by providing regular updates on product enhancements, new features, and best practices.
• Participate in knowledge sharing sessions to maintain expertise in latest technologies and industry trends.

Skills

Customer support

Troubleshooting

Cross-functional collaboration

ISO standards

International environment

Systems thinking

Tools

HTTP/HTTPS

SFTP

TCP/UDP

Job description

Roles and Responsibilities

• Provide technical support to customers for Base24 software, ensuring timely resolution of issues and excellent customer service.
• Troubleshoot and resolve complex problems related to data processing, reporting, and system configuration using UPF (User Profile Framework) tools.
• Collaborate with cross-functional teams to identify root causes of errors and implement process improvements.
• Develop strong relationships with clients by providing regular updates on product enhancements, new features, and best practices.
• Participate in knowledge sharing sessions to maintain expertise in latest technologies and industry trends.

Desired Candidate Profile

• 4-9 years of experience in a similar role supporting financial services applications or related fields.
• Strong understanding of ISO standards and ability to work effectively within an international environment.
• Proficiency in working with multiple systems simultaneously, including integration testing using various protocols such as HTTP/HTTPS/SFTP/TCP/UDP.