Banking Operations Support Specialist - C04 - Chennai

Citi; India; On-site; INR 350,000 - 550,000; Full time

Job summary

Citi in India is seeking an entry-level Ops Support Specialist 4 to provide day-to-day operations support, including record upkeep, account maintenance, imaging, and opening accounts under the Core team guidance.

You will coordinate with operations staff, relationship managers, project managers, custodians, and clients, ensuring processes align with Citi’s infrastructure and controls while maintaining accuracy and efficiency.

Qualifications

• 1-3 years of relevant experience
• Experience in business office or operational environment preferred
• Proficient computer and math skills with complex databases and spreadsheets
• Experience in retail banking operation environment preferred
• Demonstrates technical and administrative expertise
• Strong attention to detail and accuracy
• Understanding of policies, procedures, and regulatory requirements
• Strong verbal and written communication skills
• Willingness to work night shifts

Responsibilities

• Follow procedures to complete complex assignments and resolve problems requiring in-depth investigation
• Provide team assistance, act as subject matter expert, lead special projects, train new hires, guide junior staff
• Conduct basic analysis and workflow management
• Support an expansive array of products and services
• Communicate important information to senior managers and support loss mitigation activities
• Assess risk in business decisions, uphold Citi's reputation and compliance with laws and regulations

Skills

Verbal communication

Written communication

Computer skills

Mathematical calculations

Attention to detail

Education

High School diploma or equivalent

Job description

The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
• Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
• Conduct basic analysis and research as well as workflow management
• Support an expansive array of products and services
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years of relevant experience
• Experience working in a business office or operational environment
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Experience working in a business office or operational environment, retail banking operation experience preferred
• Demonstrates technical and administrative expertise
• Consistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area
• Strong Verbal and communication skills.
• Flexible to work in Night shifts.

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

#LI-SG6

• Involved in financial calculations, data validation, or transaction-related calculations.
• Have understanding of operational procedures, internal controls, and regulatory requirements

Job Family Group:

Operations - Core

Job Family:

Operations Support

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

Bank Accounts, Banking Operations, General Ledger (GL), Loan Processing, Mathematical Calculations, Mathematics, Mortgage Loan Processing, Mortgage Process, Payment Processing, Transaction Processing.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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