Banking Operations Senior Representative

NTT DATA Global Delivery Services Ltd; Chennai; On-site; INR 240,000 - 360,000; Full time

Job summary

NTT DATA Global Delivery Services Ltd in Chennai is seeking a Banking Operations Senior Representative. You will unwrap shareholder details, conduct investigations, collect data, and ensure timely reporting to clients.

This role emphasizes confidentiality, accuracy, and the ability to resolve routine and non-routine issues, using established tools for fact finding, data verification, and documentation. Strong MS Office skills and attention to detail are essential.

Qualifications

• 0-18 months of relevant experience.
• Basic understanding of the KYC/CDD domain.
• Ability to understand moderately complex transactions.
• Ability to understand and interpret source documents.
• Detail-oriented; ability to organize and multi-task. Ability to make decisions.

Responsibilities

• Perform unwrapping of the shareholder details or the entities involved in the company.
• Conduct investigations, collect data, compile documentation and evidence, maintain accurate and detailed notes, Ensure accurate and timely completion of reporting to clients.
• Ensures accurate and timely completion of transactions to meet or exceed client SLAs.
• Identify and resolve both regular and non-routine problems or elevate to Team Leader/Line Manager/Unit Head.
• Observe the highest degree of confidentiality in the handling of information received in the course of their responsibilities.
• Uses established tools and procedures to solve task-related problems: Fact finding, Information search and gathering, Verifying data, Compilation.

Skills

Attention to detail

Multitasking

Decision making

Organizational skills

Analytical thinking

Tools

MS Office

Job description

Banking Operations Senior Representative

In this Role you will be Responsible For

• Perform unwrapping of the shareholder details or the entities involved in the company
• Conduct investigations, collect data, compile documentation and evidence, maintain accurate and detailed notes, Ensure accurate and timely completion of reporting to clients
• Ensures accurate and timely completion of transactions to meet or exceed client SLAs
• Identify and resolve both regular and non-routine problems or elevate to Team Leader/Line Manager/Unit Head
• Observe the highest degree of confidentiality in the handling of information received in the course of their responsibilities
• Uses established tools and procedures to solve task-related problems:
  • Fact finding
  • Information search and gathering
  • Verifying data
  • Compilation
  Recognizes when there is insufficient information and brings problems to the attention of TL/Manager.
• Monitors and tracks resolution of issues.

Requirements for this role include:

• 0-18 months of relevant experience.
• Basic understanding of the KYC/CDD domain
• Ability to understand moderately complex transactions
• Ability to understand and interpret source documents
• Detail-oriented; ability to organize and multi-task. Ability to make decisions.
• Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications Experience Level Senior Level