Banking Operations Executive-Graduated Fresher

Kotak Life Insurance; Kanhangad; On-site; INR 200,000 - 300,000; Full time

Job summary

Kotak Life Insurance invites fresh graduates to join as Branch operations executive at our Kanhangad, Kerala branch. You will process new business proposals, coordinate underwriting, handle customer service, and manage back-office tasks.

This entry-level role offers exposure to lending, settlements, and daily branch operations in a financial services environment. The ideal candidate is a graduated fresher around 25, eager to learn, with strong communication and attention to detail.

Qualifications

• Graduation completed with any field.
• Fresh graduates encouraged to apply.
• Good communication and customer service orientation required.

Responsibilities

• Process new business proposals.
• Perform primary underwriting.
• Provide customer service at the branch.
• Handle renewal calling and escalation as needed.
• Close stale cheques and coordinate with banking partner.
• Retain customers for surrender through education and retention kits.
• Sourcing ECS from walk-ins and educating customers on benefits.
• Coordinate with sales for follow-up on requirements.
• Ensure end-to-end turnaround time (TAT) is met.
• Coordinate medical proposals with medical centers and sales teams.
• Sourcing riders from walk-ins and renewal calls.
• Follow-up for Direct Credit document collection for payouts.
• Back-office duties and cash/cheque receipting at the branch.
• Banking of cheques and cash collected.

Skills

Customer service

Communication

Walk-in customer handling

Sales coordination

Attention to detail

Education

Any graduation

Job description

We are hiring!!

Good opportunity for Graduated freshers !!

Designation : Branch operations executive

Education : Any graduated

CTC : 2 to 3 LPA

Age : 25

Location : Kanhangad , Kerala

Job Descriptions:

• 1. New Business proposal form processing.
• 2. Primary underwriting.
• 3. Customer Service.
• 4. Renewal Calling
• 5. Stale Cheque Closure.
• 6. Surrender Retention Retention of customers who come to branch for surrender of policy, by means of educating about benefits of long term stay and use of retention kit.
• 7. ECS Sourcing Convincing and registering customers for ECS by means of educating customers about benefits from walk-in customers, renewal calling and at all touch points with customers and achieving assigned monthly targets.
• 8. Driving conversion of new business by means of follow-up with sales team on requirements.
• 9. Driving End to End TAT.
• 10. Medical Co-ordination in medical proposal forms with medical center, sales team and customer.
• 11. Riders sourcing from walk-in customers and renewal calling.
• 12. Follow-up with customers for arranging Direct Credit documents towards all types of pay-outs [ like surrender ( part or full), maturity, survival benefit etc. ].
• 13. Other back office work.
• 14. Receipting of Premiums new business , renewals, agency, shortfall premiums etc. all types of payments in cash and cheque at branches.
• 15. Banking of cheque and cash collected on previous day thru Bank appointed pick-up person.