Branch Operations Executive-Kasaragod

Kotak Life Insurance; Kasaragod; On-site; INR 180,000 - 300,000; Full time

Job summary

Kotak Life Insurance is seeking staff for back-office operations in India. The role covers new business proposal processing, underwriting support, and extensive customer service across renewals and payouts.

You will handle walk-in clients, educate on benefits, and ensure timely, accurate processing at all branch touchpoints. Responsibilities include ECS enrollment, direct credit document coordination for various pay-outs, and maintaining smooth end-to-end timelines with coordination from sales

Responsibilities

• New Business proposal form processing.
• Primary underwriting.
• Customer Service.
• Renewal Calling
• Stale Cheque Closure.
• Surrender Retention: retention of customers who come to branch for surrender of policy, by educating about benefits of long term stay and use of retention kit.
• ECS Sourcing: convincing and registering customers for ECS by educating customers about benefits from walk-in customers, renewal calling and at all touch points with customers and achieving assigned monthly targets.
• Driving conversion of new business by follow-up with sales team on requirements.
• Driving End to End TAT.
• Medical Co-ordination in medical proposal forms with medical center, sales team and customer.
• Riders sourcing from walk-in customers and renewal calling.
• Follow-up with customers for arranging Direct Credit documents towards all types of pay-outs (surrender, maturity, survival benefit, etc.).
• Other back office work.
• Receipting of Premiums new business, renewals, agency, shortfall premiums etc. all types of payments in cash and cheque at branches.
• Banking of cheque and cash collected on previous day via Bank appointed pickup person.

Job description

Job Descriptions:

• 1. New Business proposal form processing.
• 2. Primary underwriting.
• 3. Customer Service.
• 4. Renewal Calling
• 5. Stale Cheque Closure.
• 6. Surrender Retention Retention of customers who come to branch for surrender of policy, by means of educating about benefits of long term stay and use of retention kit.
• 7. ECS Sourcing Convincing and registering customers for ECS by means of educating customers about benefits from walk-in customers, renewal calling and at all touch points with customers and achieving assigned monthly targets.
• 8. Driving conversion of new business by means of follow-up with sales team on requirements.
• 9. Driving End to End TAT.
• 10. Medical Co-ordination in medical proposal forms with medical center, sales team and customer.
• 11. Riders sourcing from walk-in customers and renewal calling.
• 12. Follow-up with customers for arranging Direct Credit documents towards all types of pay-outs [ like surrender ( part or full), maturity, survival benefit etc. ].
• 13. Other back office work.
• 14. Receipting of Premiums new business , renewals, agency, shortfall premiums etc. all types of payments in cash and cheque at branches.
• 15. Banking of cheque and cash collected on previous day thru Bank appointed pick-up person.