Banking Operations -Credit Bureau Dispute

Citi; Indien; Vor Ort; INR 400.000 - 600.000; Vollzeit

Zusammenfassung

Citi in India is seeking an Ops Support Specialist 5 to deliver day-to-day operations support, including record maintenance, account setup, imaging, and liaison with relationship managers and clients. You will work with the Core Operations team to ensure processes align with Citi’s controls.

The role requires 2–4 years of relevant experience, proficiency in MS Office, and strong dispute knowledge. You will handle customer inquiries, support escalations, train staff, and contribute to Lean

Qualifikationen

• Bachelor’s degree or equivalent required.
• Knowledge of dispute resolution processes is essential.
• Strong analytical and numerical abilities.
• Excellent written and verbal communication.

Aufgaben

• Resolve customer inquiries and supervise escalated issues.
• Identify opportunities to offer value-added products while complying with laws.
• Communicate MIS indicators and provide reports for entries and issues.
• Provide staff training and answer questions in Disputes as needed.
• Support diverse Citi products and Lean process improvements.
• Assist with ongoing process improvement projects.
• Escalate complex problems following best practices and precedence.
• Assess risk and ensure compliance with laws and Citi policies.

Kenntnisse

Dispute process knowledge

Analytical skills

Written and verbal communication

Mathematics and logical reasoning

Ability to work unsupervised

Rotational shifts

Ausbildung

Bachelor’s degree or equivalent

Master’s degree preferred

Tools

Microsoft Office

Jobbeschreibung

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
• Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
• Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
• Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
• Support expansive and diverse array of products and services
• Assist with ongoing Lean and process improvement projects
• Resolve complex problems based on best practice/precedence, escalating as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years of relevant experience
• Proficient in Microsoft Office
• Comprehensive knowledge of Dispute process
• Ability to work unsupervised and apply problem solve capabilities
• Extensive knowledge of the US Banking / collections / Bankruptcy/ Credit Dispute Ops/ Credit Bureau/ Fraud Process/ Card Ops/ Shared Services/Back Office Collections/ Chargeback
• Will closely work in US customers in NAM hours
• Demonstrated analytical skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Proficient in mathematics and logical reasoning
• Should be flexible to work in Rotational shifts & Rotational week offs

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Operations - Core

Job Family:

Operations Support

Time Type:

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

Chargeback, Dispute Resolution, Fraud Detection.

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