Banking Customer Service Voice Analyst

Accenture India Private Limited; Bengaluru; On-site; INR 450,000 - 600,000; Full time

Job summary

Accenture India Private Limited is seeking a Customer Contact Comms Analyst with Omnichannel voice skills for the banking sector in Bengaluru. The role requires 3–5 years of experience and graduation or equivalent qualifications.

You will assist customers, resolve inquiries, and ensure a high-quality customer experience within defined SLAs. The position involves working in a dynamic customer support environment, with emphasis on banking processes and strong communication skills.

Qualifications

• Primary skill - Banking Customer Service - P5
• Secondary skill - Service Desk Voice Support - P5

Responsibilities

• Assist banking customers by addressing inquiries and resolving issues.
• Provide information on products and services to ensure a positive customer experience.
• Handle inquiries, escalations and complaints within SLA commitments.

Skills

Banking Customer Service

Service Desk Voice Support

Education

Graduation/12th/PUC/HSC

Job description

Customer Contact Comms Analyst - Voice Skill required: Omnichannel - Banking Customer Service Designation: Customer Contact Comms Analyst Qualifications: Any Graduation/12th/PUC/HSC Years of Experience: 3 to 5 years

About Accenture

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Assist customers in the banking sector, addressing inquiries, resolving issues, providing information on products and services, & ensuring a positive customer experience.
• You will be aligned with our Customer Support vertical and help us in managing resolving query, handling escalations, complaints & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• Candidate who has Strong communication, articulation, and empathy and is good in Banking process is preferred here
• Support customers in the banking industry by handling inquiries, resolving concerns, sharing information about products and services, and delivering a positive customer experience.
• Strong communication, articulation, and empathy are essential

What are we looking for?

• Primary skill - Banking Customer Service - P5
• Secondary skill - Service Desk Voice Support - P5

Roles and Responsibilities:

• In this role you are required to do analysis and solving of lower-complexity problems.
• Your day to day interaction is with peers within Accenture before updating supervisors.
• In this role you may have limited exposure with clients and or Accenture management.
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments.
• The decisions you make impact your own work and may impact the work of others.
• You will be an individual contributor as a part of a team, with a focused scope of work.
• Please note that this role may require you to work in rotational shifts
• Should have Desired banking expertise like:
  • o Banking fundamentals.
  • o Loans and mortgages.
  • o Financial hardship handling.
  • o Payments and transactions.
  • o Financial issue resolution.