Customer Contact Comms Senior Analyst

Accenture PLC; Bengaluru; On-site; INR 350,000 - 600,000; Full time

Job summary

Accenture is seeking a Customer Contact Comms Senior Analyst in Bengaluru to assist banking customers, address inquiries, and provide information on products and services. You will be aligned with our Customer Support vertical and help manage queries, escalate issues, and deliver resolutions within SLA.

Strong communication, empathy, and banking process knowledge are essential; rotational shifts may be required.

Qualifications

• Banking customer service experience or exposure to banking processes.
• Strong communication, articulation and empathy.
• Ability to resolve inquiries and manage escalations.
• Willingness to work in rotational shifts.
• Experience in SLA-driven support is advantageous.

Responsibilities

• Assist banking customers by addressing inquiries and resolving issues.
• Provide information on products and services to ensure a positive customer experience.
• Manage queries, handle escalations and resolve complaints within SLA.
• Collaborate with team and supervisors; may have limited client exposure.
• Be prepared to work in rotational shifts.

Skills

Banking Customer Service

Service Desk Voice Support

Customer Communications

Customer Service

Education

Graduation / 12th / PUC / HSC

Any Graduation

Job description

Skill required: Omnichannel - Banking Customer Service

Designation: Customer Contact Comms Senior Analyst

Qualifications: Any Graduation/12th/PUC/HSC

Years of Experience: 5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

• Assist customers in the banking sector, addressing inquiries, resolving issues, providing information on products and services, & ensuring a positive customer experience.
• You will be aligned with our Customer Support vertical and help us in managing resolving query, handling escalations, complaints & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• Candidate who has Strong communication, articulation, and empathy and is good in Banking process is preferred here
• Support customers in the banking industry by handling inquiries, resolving concerns, sharing information about products and services, and delivering a positive customer experience.
• Strong communication, articulation, and empathy are essential

What are we looking for?

• Primary skill - Banking Customer Service - P5
• Secondary skill - Service Desk Voice Support - P5
• Customer Communications - P4
• Customer Service - P4

Roles and Responsibilities

• In this role you are required to do analysis and solving of lower-complexity problems.
• Your day to day interaction is with peers within Accenture before updating supervisors.
• In this role you may have limited exposure with clients and or Accenture management.
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments.
• The decisions you make impact your own work and may impact the work of others.
• You will be an individual contributor as a part of a team, with a focused scope of work.
• Please note that this role may require you to work in rotational shiftsShould have Desired banking expertise like:
• • Banking fundamentals.
  • Loans and mortgages.
  • Financial hardship handling.
  • Payments and transactions.
  • Financial issue resolution.
• Any Graduation,12th/PUC/HSC

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Please read Accenture’sRecruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.