Bank Officer Business Account

Au Small Finance Bank Ltd.; Howrah; Sur place; INR 400 000 - 520 000; Plein temps

Résumé du poste

AU Small Finance Bank Limited is seeking a Bank Officer for Business Account responsibilities across multiple locations including Howrah. The role focuses on acquiring CASA and liability accounts, cross-selling financial products, and ensuring onboarding for new-to-bank customers.

The ideal candidate will drive branch-level sales activities, maintain strong customer relationships, and meet monthly and quarterly targets while adhering to compliance standards and processes.

Qualifications

• Bachelor-level degree in a relevant field; required education as listed in the posting.
• 0.5–3 years of work experience in BFSI sales or related roles.
• Experience handling customer onboarding, KYC/compliance is a plus.

Responsabilités

• Acquire CASA and liability accounts through cold calling, market references, and walk-ins.
• Drive cross-selling of banking products and services to existing and new customers.
• Promote third-party financial products including life insurance, health insurance, and mutual fund SIPs.
• Achieve monthly and quarterly sales targets as defined in the performance scorecard.
• Ensure growth in customer base and deepening of existing relationships through portfolio management.
• Implement branch-level sales and marketing activities to support business growth and brand visibility.
• Drive liability acquisition by building and maintaining strong customer relationships.
• Source new customers through local campaigns, walk-ins, referrals, and market networking.
• Ensure timely opening of accounts and seamless onboarding for NTB customers.
• Support branch performance by contributing to customer service and compliance standards.
• Maintain high levels of customer satisfaction and prompt resolution of queries or issues.
• Adhere to internal processes, audit requirements, and regulatory guidelines.

Connaissances

Professional Communication

Relationship Management

Sales Forecasting Reporting

Digital Apps Proficiency

Formation

Bachelor's degree

Description du poste

Group Company: AU Small Finance Bank Limited

Designation: Bank Officer Business Account

Office Location: AC MARKET HOWRAH Howrah , Ballygunge Kolkata Kolkata , Burrabazar Kolkata Kolkata , City Centre Paschim Bardhaman , Clive Row Kolkata , Dalhousie Kolkata Kolkata , Dunlop North 24 Parganas North 24 Parganas , Fancy Bazaar Guwahati Guwahati , GS Road Guwahati Guwahati , Gariahat Kolkata Kolkata , Howrah Howrah , Jessore Road Madhyamgram Madhyamgram , Kankurgachi Kolkata Kolkata , Near Curzon Gate Bardhaman , Near Shahid Chowk Paschim Bardhaman , Prince Anwar Shah Road Kolkata , SF Road Darjeeling , Salt Lake Sector 3 Kolkata , Sarat Bose Road Kolkata Kolkata , Sevoke Road Darjeeling , Tollygunge Kolkata Kolkata

Position description: Accountable for meeting sales targets (No. and value) as per the defined scorecard

Primary Responsibilities:

• Acquire CASA and liability accounts through cold calling, market references, and walk-ins.
• Drive cross-selling of banking products and services to existing and new customers.
• Promote and sell third-party financial products including life insurance, health insurance, and mutual fund SIPs.
• Achieve monthly and quarterly sales targets as defined in the performance scorecard.
• Ensure growth in customer base and deepening of existing relationships through effective portfolio management.

Additional Responsibilities:

• Implement branch-level sales and marketing activities to support overall business growth and brand visibility.
• Drive liability acquisition by building and maintaining strong customer relationships.
• Source new customers through multiple channels including local campaigns, walk-ins, customer referrals, industry associations, and market networking.
• Ensure timely and accurate opening of accounts, providing a seamless onboarding experience for new-to-bank (NTB) customers.
• Support overall branch performance by contributing to both customer service and compliance standards.
• Maintain high levels of customer satisfaction and ensure prompt resolution of queries or issues.
• Ensure adherence to internal processes, audit requirements, and regulatory guidelines.

Educational qualifications preferred

• Bachelor of Applied Science - BASc, Bachelor of Architecture - BArch, Bachelor of Arts - BA, Bachelor of Business Administration - BBA, Bachelor of Commerce - BCom, Bachelor of Education - BEd, Bachelor of Engineering - BE, Bachelor of Fine Arts - BFA, Bachelor of Laws - LLB with specialization in Banking and Financial Support services, Banking, corporate, finance and securities law and experience between 0.5 - 3 years

Required work experience

• Industry: BFSI
• Role: Sales Executive, Sales Officer, Customer Service Executive/Officer, Relationship Executive/Officer
• Years of experience: 0 to 3

Key Performance Indicators: Business Volume, Acquisition Targets, Average Ticket Size, Boarding Rate, Lead Conversion Rate, Cross-Sell Ratio, Customer Retention Rate, Referral Generation, Campaign Effectiveness, Onboarding Satisfaction Rate, Account Opening Turnaround Time.

Required Competencies:

• Ownership and accountability for results
• Customer-centric mindset and actions
• Adept at handling digital business apps and software
• Hard work and detail-orientation
• Eager to learn and grow as a banking professional
• Positive mindset, ethical and high integrity
• Bias for Action and Urgency

Required Knowledge:

• Aptitude for lead generation
• Target Market Knowledge - Local Area geography familiarity
• Familiarity with Digital applications
• Detailed data collection/recording

Required Skills:

• Professional Communication - Regional language proficiency, verbal and written fluency, soft-spoken
• Relationship Management - Client-Centric Approach, respectful
• Sales Forecasting Reporting

Required abilities

• Physical: 1. Physical fitness 2. Mental agility 3. Ability to do extensive field travel/work 4. Ability to handle work pressure and demanding clients
• Other: 1. Valid Two-Wheeler Driving License 2. Personal 2-wheeler 3. Own Smartphone 4. track record of past employment 5. Positive reference check and clear civil report

Work Environment Details: 90% - Field, 10% - Office

Specific requirements:

• Travel: High
• Vehicle: 2-wheeler
• Work Permit:

Other details

• Contract Types: Permanent
• Time Constraints: Flexibile workhours as per business requirement
• Compliance Related: 1. Aherence to Code of Conduct policy of the bank2. Non-disclosure of confidential information about bank, clients 3. Responsible handling of bank assets s.a. ID Card, SIM, Marketing material, digital devices, Receipt book etc.4. Ensure adherence to KYC (Know Your Customer) and AML (Anti-Money Laundering) guidelines during all customer onboarding and account-opening processes.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.