Backup Administrator

WCS India; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

WCS India is seeking a skilled Backup Administrator to join our infrastructure team in Gurgaon. You will own Veeam-based backup deployments, work directly with customer IT teams, and ensure smooth onboarding and delivery of backup and business continuity services.

In this role you will configure, monitor, and troubleshoot Veeam Backup & Replication, coordinate onboarding projects, and maintain proactive communication with clients to meet tight timelines and quality standards in a fast-growing,

Qualifications

• 3–5 years of experience in backup & business continuity, cloud technologies, or IT operations (SaaS, IaaS, DRaaS, BaaS)
• Hands-on experience with Veeam Backup & Replication and related products
• Strong problem-solving and organizational skills with attention to detail
• Ability to independently manage small projects from start to finish

Responsibilities

• Provision accounts and infrastructure for Veeam deployments (Veeam console, S3 GUIs, etc.)
• Install and configure Veeam Backup & Replication and other Veeam product suite solutions
• Troubleshoot Veeam Backup & Replication issues and resolve product-related incidents.
• Manage multiple onboarding projects, prioritizing work against aggressive timelines
• Collaborate closely with customer IT teams to ensure proper and timely deployment of services
• Coordinate onboarding schedules and project timelines with partners and clients.
• Respond to customer queries professionally, maintaining clear communication pre- and post-delivery

Skills

Backup & continuity

Troubleshooting

Project coordination

Customer collaboration

Tools

Veeam Backup & Replication

VMware

Hyper-V

Nutanix

CRM / Zendesk

Job description

Position Overview

We are looking for a skilled Backup Administrator to join our growing infrastructure team in Gurgaon. In this role, you will take ownership of Veeam-based backup deployments, work directly with customer IT teams, and ensure seamless onboarding and delivery of backup and business continuity services.

Role & responsibilities

Deployment & Technical Administration

• Provision accounts and infrastructure for Veeam deployments (Veeam console, S3 GUIs, etc.)
• Install and configure Veeam Backup & Replication and other Veeam product suite solutions
• Troubleshoot Veeam Backup & Replication issues and resolve product-related incidents.

Project & Customer Management

• Manage multiple concurrent onboarding projects, prioritizing work against aggressive timelines
• Collaborate closely with customer IT teams to ensure proper and timely deployment of services
• Ensure all sales and customer requests are handled promptly and in line with defined procedures

Communication & Coordination

• Respond to customer queries professionally, maintaining clear communication pre- and post-delivery
• Coordinate onboarding schedules and project timelines with partners and clients.

Basic Qualifications

• 3 to 5 years of experience in backup & business continuity, cloud technologies, or IT operations (SaaS, IaaS, DRaaS, BaaS)
• Hands-on experience with Veeam Backup & Replication and related products
• Strong problem-solving and organizational skills with attention to detail

Ability to independently manage small projects from start to finish

Preferred Qualifications

• Professional certifications (e.g., Veeam VMCE or equivalent)
• Experience with work management or ticketing systems (CRM, Salesforce, Zendesk)
• Familiarity with virtualization platforms: VMware, Hyper-V, or Nutanix
• Previous hands-on experience with DRaaS, BaaS, IaaS, or SaaS environments

WHY JOIN WCS INDIA?

Work with a globally connected team across Canada and India

Exposure to cutting-edge Cloud, SaaS, and enterprise backup technologies

Collaborative and growth-oriented culture with international project exposure

Opportunity to advance your career in a fast-growing digital transformation company