Backfill Hiring

EXL; Dadri; On-site; INR 320,000 - 420,000; Full time

Job summary

EXL is seeking an enrollment processing professional in India to review bulk customer requests for enrollments, terminations and changes, ensuring compliance with contracts and risk rules. You will handle unformatted Excel files, convert them to standardized formats, and upload them to client applications.

You will communicate with internal teams to resolve discrepancies, maintain high accuracy, and meet daily productivity targets in a fast-paced environment that values data privacy and quality.

Qualifications

• Bachelor's degree and basic computer literacy.
• Proficiency with Microsoft Office, especially Outlook and Excel.
• Experience in Life, Health, or Supplemental Insurance preferred.

Responsibilities

• Review customer requests in bulk for enrollments, terminations and changes with compliance to terms.
• Convert unformatted Excel files into a standardized format and upload to client apps.
• Communicate with internal teams to resolve discrepancies via email.
• Meet productivity targets while ensuring accuracy, data privacy and quality.
• Manage daily queues to meet service level metrics.
• Collaborate with colleagues, provide/receive feedback and back up teammates.
• Process applications across multiple product lines using several systems.

Skills

Attention to detail

Multi-system navigation

English written communication

Insurance industry experience

Education

Bachelor's degree

Tools

Microsoft Office (Outlook & Excel)

Excel

Outlook

Job description

Job Description:

Duties and Responsibilities

• Review customer requests received in bulk for enrollment additions, terminations and change to ensure compliance with contractual terms and risk guidelines.
• Handling unformatted Excel files by converting them into a standardized format, uploading them to client applications, and reviewing for any errors.
• Communicate with PA or internal departments to resolve discrepancies or obtain missing information via email.
• Meet individual and team productivity targets while maintaining accuracy, service quality, and customer data privacy.
• Manage daily work queues effectively to meet service level metrics.
• Collaborate as a team player by offering and receiving feedback, resolving conflicts, supporting colleagues, and providing backup when needed.
• Process applications across various product lines using multiple systems.

Responsibilities

Duties and Responsibilities

• Review customer requests received in bulk for enrollment additions, terminations and change to ensure compliance with contractual terms and risk guidelines.
• Handling unformatted Excel files by converting them into a standardized format, uploading them to client applications, and reviewing for any errors.
• Communicate with PA or internal departments to resolve discrepancies or obtain missing information via email.
• Meet individual and team productivity targets while maintaining accuracy, service quality, and customer data privacy.
• Manage daily work queues effectively to meet service level metrics.
• Collaborate as a team player by offering and receiving feedback, resolving conflicts, supporting colleagues, and providing backup when needed.
• Process applications across various product lines using multiple systems.

Qualifications

Required Knowledge,Skills,Abilities and/orRelatedExperience

• Bachelor's degree with basic computer literacy.
• Working knowledge of Microsoft Office, especially Outlook and Excel.
• Preference for candidates with experience in Life, Health, or Supplemental Insurance.
• Ability to navigate and work across multiple systems and applications.
• Effective written communication skills in English.
• High attention to detail, particularly when processing transactions.
• Capability to deliver high-quality results in a fast-paced, high-volume environment.

Requirements: