Back-Office Junior Dispatcher

Vee Technologies Inc.; Salem; On-site; INR 300,000 - 600,000; Full time

Job summary

Vee Technologies Inc. seeks a Back-Office Junior Dispatcher (Offshore) to support Toronto-based dispatch operations from the offshore centre. The role focuses on load creation, border documentation, driver coordination, and real-time communication with customers and the in-house team in Canada.

Offshore Centre in EST time zone; full-time, 24x6 support. Candidates must have 1 year dispatch experience with Canada–USA cross-border trucking, strong ACE/ACI/PARS/PAPS knowledge, and proficiency with

Qualifications

• Minimum 1 year dispatch experience with cross-border Canada–USA trucking.
• Strong knowledge of ACE/ACI, PARS/PAPS and cross-border clearance.
• Ability to work 10–12 hour EST-aligned shifts, 5–6 days per week.

Responsibilities

• Create, update and maintain loads in the TMS in real time.
• Coordinate driver assignment based on HOS and route requirements.
• Prepare and transmit border documents (ACE/ACI e-manifests).
• Provide real-time load updates to customers and internal teams.

Skills

English fluency

Driver coordination

Detail oriented

Tools

ACE/ACI

PARS/PAPS

TMS platforms

Samsara

MS Outlook

MS Excel

Job description

Back-Office Junior Dispatcher - Logistics

Job Opening For Back-Office Junior Dispatcher - Logistics

About us

Vee Technologies provides specialized logistics services that help transportation and logistics organizations improve operational efficiency, accuracy, and visibility across their supply chain. Our solutions are designed to support high-volume, time-critical logistics operations through technology-enabled processes and domain expertise.

Our logistics services cover shipment tracking, freight audit and payment, documentation support, data management, analytics, and back-office operations. By leveraging automation, analytics, and standardized workflows, we help clients reduce operational costs, improve turnaround times, and enhance decision-making.

With scalable delivery models and experienced teams, Vee Technologies supports logistics providers in managing complex operations while maintaining compliance, reliability, and service quality across global supply networks.

Role

The Back Office Junior Dispatcher (Offshore) supports Dream Big Transportation’s Toronto- based dispatch operations from a Company approved remote Business Process Offshore Centre (BPOC). This role operates exclusively in the Toronto EST time zone and focuses on load creation, border documentation, driver coordination support, and real-time communication with customers and the in-house dispatch team in Canada.

Dream Big Transportation – Business Process Offshore Centre (BPOC) Offshore Position | Full-Time | Toronto EST Time Zone.

2 x 12 hour shifts => 24 x 6 or 24 x 5 support.

Mandatory Requirements

Minimum 1 year dispatch experience with a Cross-Border Canada–USA trucking company operating from Toronto or Montreal.

Strong working knowledge of ACE, ACI, PARS, PAPS, and cross-border customs clearance procedures.

Working understanding of Drivers Hours of Service requirements in Canada and USA.

Strong knowledge of TMS platforms, preferably Avaal.

Strong knowledge of Samsara Fleet Management software.

Ability to work 10–12-hour EST-aligned shifts, 5 or 6 days per week.

High proficiency in spoken and written English.

Must work from the designated Business Process Offshore Centre (not home-based).

Core Responsibilities

• Load Creation & TMS Workflow
  • Create, update, and maintain all load entries in the Company’s Transportation Management System (TMS) in real time.
  • Assist with driver assignment based on HOS, equipment, route requirements, and operational flow.
  • Upload and index shipment documents including rate confirmations, border documents, and PODs.
• Border Clearance & Documentation
  • Prepare, verify, and transmit ACE/ACI e-manifests for all cross-border movements.
  • Generate and manage PARS/PAPS barcodes and coordinate directly with customs brokers.
  • Track clearance statuses and escalate delays to the Toronto Dispatch Team immediately.
• Driver Communication Support
  • Answer driver calls professionally during assigned EST hours.
  • Provide instructions for pickup/delivery, route details, and border requirements.
  • Communicate fluently in Hindi with drivers if required, with Punjabi as a valuable plus.
• Real-Time Tracking & Operational Monitoring
  • Track trucks and drivers in real time via ELD/GPS systems, namely our Samsara Fleet Management Platform, proactively identifying risks to schedule.
  • Update TMS with accurate arrival, departure, border crossing, and delay information.
  • Maintain a real-time log of operational exceptions for the Toronto team.
• Customer & Internal Team Communication
  • Send real-time load status updates to customers by email, including pickup/delivery confirmations, border clearance notifications, delays, ETA updates, and supporting documentation.
  • Update the Senior Dispatch Team in Toronto with shift-based load progress reports, exception alerts, issues requiring managerial intervention, and end-of-shift handover summaries.
  • Respond promptly and professionally to customers and internal email inquiries.

Technical Skills Required

High proficiency in ACE/ACI filing systems, PARS/PAPS workflows, TMS platforms, and ELD/GPS tracking tools.

Strong working knowledge of Microsoft Outlook, Excel, and document handling.

Ability to interpret and apply Hours-of-Service (HOS) compliance rules.

Personal Attributes

Detail-oriented with high accuracy in documentation and data entry.

Strong communication—clear, concise, and professional in email and voice channels.

Ability to juggle multiple loads simultaneously under tight timelines.

Calm under pressure with a problem-solving mindset.

Punctuality, shift reliability, and strong teamwork.

Positive, respectful attitude aligned with Dream Big’s operational culture.

Technical Skills Required

This is a full-time offshore role aligned 100% to Toronto EST.

The candidate must work onsite from the designated BPOC facility.

Training on systems, SOPs, TMS workflows, and communication protocols will be provided.

Strict adherence to data security, confidentiality, and internal policies is mandatory.

Disclaimer -Vee Technologies Pvt. Ltd. is an equal opportunity employer and will not discriminate based on race, color, religion (creed), gender identity, gender expression, age, disability, marital status, sexual orientation; in any of its activities or operations. Selection is purely based on merit and the candidate's ability to perform the expected duties.