Azure DevOps Operations

Wipro; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Wipro in Hyderabad, India, is seeking an incident management specialist to resolve priority tickets and drive service improvements. You will triage, analyze incidents, and coordinate change requests to minimize downtime.

The role requires 3–5 years of experience and proficiency in Azure DevOps Operations, with a focus on meeting SLAs and delivering reliable IT services for clients.

Qualifications

• 3–5 years of experience in incident management and service desk operations.
• Proficient in Azure DevOps and ITIL-based processes.
• Ability to work under SLA-driven environments with cross-functional teams.

Responsibilities

• Triaging and resolving high priority incident tickets (P2) and prioritizing P3 tickets within SLAs.
• Document observations and root causes to support mitigation and evaluation of findings.
• Fulfill software/hardware/network service requests within agreed timelines and SLAs.
• Monitor SLA timelines for incident lifecycles, escalate as needed, and participate in reviews.
• Create change requests with rollback plans and implement approved changes.
• Analyse incidents to support root cause analysis and continual service improvement.

Skills

Azure DevOps Operations

Job description

Job Description

Job description:

Role Purpose

The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement.

Areas of responsibility

Triaging and resolution of tickets- "Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs.

Create log of incidents and Document observations and related root causes, to support in evaluation of mitigation measures. "

Resolution of service Requests- Fulfil software/hardware/network service requests within agreed timeline, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling.

SLA Monitoring- Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2 tickets). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams.

Change request execution- "Create change requests as per the priority of the incident tickets in adherence with the defined guidelines.

Present changes for approval with rollback plans in change approval meetings. Execute approved changes and document post-implementation outcomes."

Incident Analysis- "Analyse nature of incidents to support root cause analysis and related service improvement plans.

Contribute towards development of mitigation action to reduce repeat incidents, by identifying patterns of issues noted."

Mandatory Skills

Azure DevOps Operations.

Experience

3-5 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.