Azure/AWS Infrastructure Engineer

dentsuaegis; Pune District; On-site; INR 11,527,000 - 15,370,000; Full time

Job summary

Merkle Denmark is seeking a senior Cloud Infrastructure Engineer to design, build, and evolve cloud foundations across client environments. You will own platform architecture, guardrails, and IaC standards while guiding incident response and major changes.

The role combines hands-on engineering with strategic input, ensuring reliability, security, and governance across multi-client deployments. This position emphasizes security, audit-readiness, and cross‑functional collaboration.

Qualifications

• Proven experience architecting and running cloud infrastructure in a professional services or managed operations context (Azure/AWS/GCP).
• Strong IaC proficiency (Terraform, Bicep, or equivalent) and understanding of secure‑by‑design cloud patterns.
• Deep understanding of ITIL/ITSM practices: incident management, change management, problem management, and SLA governance.
• Experience handling critical escalations and acting as a senior technical interface with clients.
• Ability to work across both strategic platform design and hands‑on technical input when required.
• Comfortable operating in a multi‑client, commercially governed environment with contractual obligations (SLAs, and more).

Responsibilities

• Architect and build cloud foundations and platform capabilities across client environments.
• Define secure-by-design patterns, guardrails, and platform standards for Cloud Operations to operate within.
• Design resilience and continuity architecture, including backup/restore strategy and disaster recovery.
• Own and evolve infrastructure-as-code (IaC) practices and tooling standards.
• Drive continuous improvement of the platform approach, ensuring it evolves with client needs and industry practice.
• Provide specialist guidance to Cloud Operations Engineers during complex incident investigations, major changes, and architecture‑impacting decisions.
• Assess and respond to critical CVEs and security advisory items, coordinating with densities EMEA security where required.

Skills

Cloud architecture

IaC proficiency

Incident management

Security & compliance

Client engagement

Platform governance

Tools

Terraform

Bicep

Azure

AWS

Job description

The purpose of this role is to lead and manage the EUC Client Infrastructure Team, providing technical leadership and accountability for the availability, function and security of Client Infrastructure services. The role is a combination of service manager, product owner and domain architect, ensuring that Client Infrastructure services are delivered to a high standard, provide value and meet business requirements.

Job Description:

Azure/AWS Infrastructure Engineer

Role Overview

The Cloud Infrastructure Engineer is the senior technical owner of Merkle Denmark's cloud platform architecture. The role focuses on designing, building, and evolving the cloud foundations, guardrails, and platform capabilities that underpin client operations - ensuring environments are reliable, secure, and well-governed.

The role is a hands‑on specialist position. It sets the direction for how cloud infrastructure is designed, built, and hardened across client accounts, and provides deep technical input on complex incidents, major changes, and architecture‑impacting decisions. People leadership, resource allocation, and day‑to‑day team direction sit with the Engineering Director.

Responsibilities

Cloud Infrastructure Engineering

• Architect and build cloud foundations and platform capabilities across client environments.
• Define secure-by-design patterns, guardrails, and platform standards for Cloud Operations to operate within.
• Design resilience and continuity architecture, including backup/restore strategy and disaster recovery.
• Own and evolve infrastructure-as-code (IaC) practices and tooling standards.
• Drive continuous improvement of the platform approach, ensuring it evolves with client needs and industry practice.
• Provide specialist guidance to Cloud Operations Engineers during complex incident investigations, major changes, and architecture‑impacting decisions.
• Assess and respond to critical CVEs and security advisory items, coordinating with dentsu EMEA security where required.

Operational Governance

• Define platform-level patterns that support incident management, change management, SLA governance, and on‑call practice.
• Provide senior technical input on P1/critical incidents and client‑impacting situations where infrastructure or platform expertise is needed.
• Ensure platform ownership responsibilities are clearly defined and applied - Cloud Ops owns production stability; Cloud Infrastructure owns design and evolution.
• Maintain platform design standards that support audit‑readiness, NIS2, and client contractual obligations.
• Contribute to operational reporting quality, including platform health signals and SLA‑relevant metrics.

Client & Stakeholder Engagement

• Act as senior technical point of contact for client escalations requiring infrastructure or platform expertise.
• Collaborate with Project Managers and delivery teams on change planning, release readiness, and deployment governance.
• Contribute to account‑level technical conversations, including architecture reviews and SLA design.
• Support pre‑sales and proposal work where infrastructure architecture or managed operations expertise is required.

Scope Boundaries

This role does not own day‑to‑day operational ticket triage, routine monitoring, or first‑line incident response - those are owned by Cloud Operations Engineers and Support Engineers. People management, resource allocation, performance, and development of the Infrastructure & Operations team sit with the Engineering Director. The Cloud Infrastructure Engineer focuses on platform architecture, guardrails, IaC standards, and critical‑path technical input.

Responsibility Areas at a Glance

• Area
• Owns / leads
• Supports / advises
• Cloud platform architecture
• Design, guardrails, IaC standards
• Cloud Ops during complex changes
• Resilience & continuity
• Architecture patterns, DR design
• Cloud Ops on backup/restore execution
• Security & compliance
• Platform-level controls, CVE response
• dentsu EMEA security coordination
• Critical technical input
• P1 incident architecture advisory, major change review
• Engineering Director on team/escalation ownership
• Operational governance
• Platform patterns for incident/change/SLA
• Cloud Ops on daily execution
• Client engagement
• Senior technical contact, architecture reviews
• PM-led delivery coordination

Required Experience & Competencies

• Proven experience architecting and running cloud infrastructure in a professional services or managed operations context (Azure/AWS/GCP).
• Strong IaC proficiency (Terraform, Bicep, or equivalent) and understanding of secure‑by‑design cloud patterns.
• Deep understanding of ITIL/ITSM practices: incident management, change management, problem management, and SLA governance.
• Experience handling critical escalations and acting as a senior technical interface with clients.
• Ability to work across both strategic platform design and hands‑on technical input when required.
• Comfortable operating in a multi‑client, commercially governed environment with contractual obligations (SLAs,