Cloud Ops Support Engineer (AWS)

CloudThat Technologies Pvt. Ltd.; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

CloudThat Technologies Pvt. Ltd. in Mumbai seeks a proactive L2 Cloud Engineer with 1.5–3 years of hands-on AWS experience to support, manage, and optimize cloud infrastructure in production environments in Mumbai.

You will work with EC2, EKS, EFS, MSK, EMR, Glue and related AWS services, handling day-to-day operations, incident response, monitoring, and continuous improvement of platform reliability and scalability.

Qualifications

• 1.5+ Years of relevant AWS Cloud Operations experience in production environments.
• The candidate should be capable of working in a 24x7 support environment when required.

Responsibilities

• AWS Infrastructure Management: Provision, configure, manage, and troubleshoot AWS infrastructure.
• Storage & File Services: Administer Amazon EFS and other AWS storage services, and manage backups.
• Streaming & Messaging Services: Support Amazon MSK environments, monitor brokers, topics, and consumer groups.
• Monitoring & Operations: Configure CloudWatch metrics, dashboards, alarms, and participate in on-call rotations.

Skills

AWS Services

Docker Containers

Kafka Basics

Shell Scripting (Bash) or Python

Monitoring and Troubleshooting Skills

Tools

EKS

EFS

MSK

EMR

Glue

Spark

Hadoop

Kafka Ecosystem

Job description

Experience: 1.5 Years – 3 Years

Employment Type: Full-Time

Note : Ability to work in a 24x7 support environment when required

Job Summary

We are seeking a highly motivated L2 Cloud Engineer with 2+ years of hands-on AWS experience to support, manage, troubleshoot, and optimize cloud infrastructure and data platform services. The ideal candidate should have strong experience with AWS compute, storage, container, streaming, and big data services, including EC2, EKS, EFS, MSK, EMR, Glue, and related AWS offerings.

The engineer will be responsible for day-to-day cloud operations, incident management, performance monitoring, troubleshooting, and ensuring platform reliability and availability.

Key Responsibilities

AWS Infrastructure Management

• Provision, configure, manage, and troubleshoot AWS infrastructure.
• Monitor and maintain EC2 instances, Auto Scaling Groups, Load Balancers, and VPC networking components.
• Perform root cause analysis for infrastructure and application-related issues.
• Support high availability and disaster recovery configurations.
• Manage and support Amazon EKS clusters.
• Deploy, monitor, and troubleshoot containerized workloads.
• Monitor cluster health and optimize resource utilization.

Storage & File Services

• Administer Amazon EFS and other AWS storage services.
• Troubleshoot performance and connectivity issues.
• Implement backup and recovery procedures.
• Support and manage Amazon EMR clusters for big data workloads.
• Monitor Spark, Hadoop, and EMR job execution.
• Manage AWS Glue jobs, Crawlers, Data Catalogs, and ETL workflows.
• Troubleshoot data processing failures and performance bottlenecks.

Streaming & Messaging Services

• Support Amazon MSK (Managed Kafka) environments.
• Monitor Kafka brokers, topics, consumer groups, and replication health.
• Troubleshoot connectivity, throughput, and latency issues.

Monitoring & Operations

• Configure and manage CloudWatch metrics, dashboards, and alarms.
• Support incident, problem, and change management processes.
• Perform log analysis using CloudWatch Logs and other monitoring tools.
• Participate in on-call rotations and production support activities.

Required Skills

• AWS Services
• Docker Containers
• Kafka Basics
• Shell Scripting (Bash) or Python
• Monitoring and Troubleshooting Skills

Preferred Qualifications

• AWS Certified Cloud Practitioner / AWS Solutions Architect Associate / AWS SysOps Administrator.
• Experience supporting production environments.
• Exposure to Data Lake, Analytics, or Data Engineering platforms.
• Knowledge of Spark, Hive, Hadoop, or Kafka ecosystems.
• Understanding of hybrid cloud and cloud networking concepts.

Soft Skills

• Strong analytical and troubleshooting abilities.
• Excellent verbal and written communication.
• Ability to handle multiple incidents and tasks simultaneously.
• Customer-focused mindset with strong ownership and accountability.
• Ability to work in a 24x7 support environment when required.

Experience

1.5 + Years of relevant AWS Cloud Operations experience, with hands-on exposure to EC2, EKS, EFS, MSK, EMR, Glue, and related AWS services in production environments.