AVP – SME Sales

M1xchange; Gurugram District; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

M1xchange in Gurgaon is hiring a Senior Sales Leader to drive MSME onboarding and lending sales through a large telecalling and field team. You will oversee inbound/outbound calls, build effective funnels, and optimize conversions across channels.

The role requires 8+ years in telecalling sales with SME lending, fintech or banking experience, and a strong network with banks, NBFCs, and partners. A dynamic, high-energy leader is ideal for a fast-paced fintech environment.

Qualifications

• Post Grad MBA in Sales & Marketing is required.
• 8+ years of experience in telecalling sales and SME lending.
• Experience in fintech or banking preferred.
• Proven ability to lead large telecalling and on-ground sales teams.
• Strong B2B/B2C sales and marketing skills in BFSI/ SME lending domain.
• Excellent stakeholder management and partner network skills.
• Hands-on marketing and business development including lead generation and conversion.

Responsibilities

• Lead and manage a large team of tele-calling sales executives driving MSME onboarding and lending sales.
• Build and continuously improve lead funnel and calling scripts to drive conversion.
• Monitor KPIs to optimize team productivity and performance.
• Design incentive and recognition plans to keep the team motivated and target-driven.
• Drive on-ground SME sales for business loans and working capital finance products.

Skills

telecalling sales

MSME lending

team leadership

BFSI sales

CRM usage

data analytics

communication skills

Education

Post Grad MBA in Sales & Marketing

Tools

CRM tools

MS Excel

PowerPoint

AI tools for sales

Job description

• Lead and manage a large team of tele-calling sales executives (inbound and outbound, geographically decentralized) driving MSME onboarding and business loan/lending sales
• Build and continuously improve the lead funnel and calling scripts/pitches to drive better conversion
• Monitor functional KPIs (number of calls, calling/talk time, conversion %, and other result parameters) to optimize team productivity
• Design and roll out periodic incentive and recognition plans to keep the team motivated and target-driven

SME & On-Ground Sales

• Drive on-ground SME sales for business loan, lending, and working capital finance products, complementing the telecalling channel
• Acquire new MSME/SME customers and build long-term business relationships, while maintaining and growing existing ones
• Lead and expand field sales teams/channel partners to strengthen market coverage in Gurgaon and other target markets
• Identify new customer segments and business opportunities to support overall SME business growth

Business Partners, Referral Business & Marketing

• Develop and manage a network of business partners, referral partners, and DSAs to build a consistent alternate sourcing channel
• Build and manage relationships with banks, NBFCs, and fintech partners to support sourcing and business growth
• Drive hands-on marketing and business development initiatives for lead generation across digital, on-ground, and partner channels
• Own the lead funnel end-to-end — from lead generation through qualification to conversion — and continuously improve conversion rates across channels
• Coordinate with internal stakeholders (credit, operations, product, and technology teams) and external stakeholders to achieve business targets
• Represent the SME Business function in key partner and client interactions

Process, Training & Automation

• Guide, train, and coach team members on product knowledge, sales pitch, and objection handling for improved productivity
• Drive continuous process improvement through automation, CRM/dialer tools, and data-backed decision-making for effective delivery
• Track and report team and business performance through structured MIS and dashboards

Team Management

• Recruit, train, mentor, and manage performance of a large team across telecalling and on-ground sales functions
• Foster a high-performance, target-driven, and collaborative team culture

Candidate Requirements

• Post Grad Management Degree/ MBA in Sales & Marketing
• 8+ years of experience in the telecalling sales domain along with SME sales — business loans, lending, fintech, and on-ground/field sales
• Fintech or banking experience strongly preferred
• Proven experience leading a large team spanning telecalling and on-ground/field sales
• Strong B2B/B2C sales and marketing skills with BFSI/SME lending domain exposure
• Sound understanding and hands-on experience in managing business partners and referral business
• Hands-on knowledge of marketing and business development, including lead generation and lead conversion
• Proficiency in MS Excel, Word, and PowerPoint
• Working knowledge of CRM, AI tools for sales and productivity is preferred
• Excellent interpersonal, communication, and stakeholder management skills

What We’re Looking For

• A young, dynamic professional with high energy, the correct attitude, and an ownership mindset
• Proactive, solution-driven approach with strong time management skills
• Excellent team spirit and the ability to lead, motivate, and inspire large teams
• A collaborative, can-do attitude with the willingness to work in a fast-paced, evolving fintech environment
• Highly numerate with strong analytical and problem-solving ability