AVP – ServiceNow Solution Architect

EXL; Dadri; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

A global business consulting firm is seeking a skilled ServiceNow Solution Architect to lead the design, implementation, and maintenance of ServiceNow projects. The ideal candidate will have extensive experience, strong leadership abilities, and a proven track record in delivering successful ServiceNow implementations. This is a full-time role based in India that requires a high level of technical expertise and communication skills, along with a deep understanding of IT service management processes.

Qualifications

• 12-15 years of experience as a ServiceNow Architect.
• Strong experience in designing and building complex ServiceNow solutions.
• Experience with different implementation methodologies (Agile, Waterfall).

Responsibilities

• Be the main person responsible for our company's ServiceNow platform.
• Lead the design and improvement of ServiceNow solutions.
• Monitor development and maintenance costs for ServiceNow improvements.

Skills

ServiceNow knowledge

Leadership

Communication

Problem Solving

Tools

ServiceNow

App Engine

Job description

Overview

Role: AVP – ServiceNow Solution Architect

Exp. Required: 12-15 Years

Job Summary: We need a highly skilled ServiceNow Solution Architect to lead the design, building, and upkeep of our company's ServiceNow projects. This role is key to improving how we use ServiceNow, making sure everything works smoothly, and driving new ideas. The ideal person will have deep ServiceNow knowledge, be a strong leader, and have a history of delivering successful ServiceNow projects.

Qualifications

• Certifications: Certified System Administrator (CSA); ServiceNow Certified Implementation Specialist (CIS); Certified Application Developer (CAD) are big pluses; CIS ITOM (optional)


• Sound knowledge about architectural best practices in ServiceNow (ITSM, App Engine etc.)


• Good exposure and experience implementing NOW Mobile App, NOW Virtual Assistant, NOW Assist


• Good command over various technical components of applications including n-layer / ntier parts of solution, logical and design thinker


• Project Management: Experience managing complex projects with multiple stakeholders.


• Leadership: Proven ability to lead and mentor a team.


• Communication: Excellent verbal and written communication skills


• Problem Solving: Strong analytical and problem-solving skills

Responsibilities

• Own the Platform: Be the main person responsible for our company's ServiceNow platform. This means owning the overall design, future plans, and how we manage it.


• Design Solutions: Lead the design and improvement of ServiceNow solutions for the entire company, ensuring they are well-built, scalable, secure, and aligned with business needs. Set best practices and standards for ServiceNow development.


• Keep Things Working Well: Ensure all solutions follow company rules, change management processes, and design standards. Advise on how design choices affect other projects and create metrics to measure those effects.


• Manage Development: Organize design and development work within projects, maintain plans, policies, and documentation for the platform. Manage technical debt and ensure maintainability.


• Track Costs and Value: Monitor development and maintenance costs for ServiceNow improvements and demonstrate their value to the business.


• Stay Up-to-Date: Continuously learn about new ServiceNow products, designs, trends, and related technologies; assess new features for potential adoption.


• Work with Others: Collaborate with business users, IT teams, and external partners to gather requirements, design solutions, and ensure successful rollouts. Communicate technical concepts clearly to technical and non-technical audiences.


• Support and Improve: Provide guidance and support to the ServiceNow support team, resolving incidents promptly and preventing problems. Seek process and platform improvements.


• Join meetings to explore new ways to use ServiceNow.


• Oversee gathering requirements, designing solutions, managing development, quality checks, and releases.

Other Responsibilities

• Help with tough ServiceNow support issues.


• Oversee daily tasks on the ServiceNow platform.


• Monitor ticket queues, analyze incidents, diagnose problems, and identify root causes.


• Analyze logs to fix incidents and bugs in the ServiceNow system.


• Enforce compliance with policies and standards.


• Oversee the creation and maintenance of ServiceNow reports, dashboards, and homepages, and monitor the platform's health.


• Oversee instance administration, including users, workflows, rules, interfaces, access controls, and catalog items.


• Oversee the setup and maintenance of ServiceNow workflows, forms, views, emails, roles, and access.


• Oversee integrations with other systems.


• Exposure to upgrade handling.


• Join meetings to identify new ways to leverage ServiceNow.


• Oversee gathering requirements, solution design, development, quality checks, and releases.

Required Skills and Qualifications

• Exp. Required: 12-15 Years


• Extensive experience as a ServiceNow Architect, with a history of designing and building complex ServiceNow solutions.


• Deep understanding of ServiceNow components (ITSM, ITOM, ITBM, HR, CSM, etc.).


• Strong experience designing and developing applications using App Engine.


• Good understanding of ITIL processes and how they are used in ServiceNow.


• Experience with different implementation methodologies (Agile, Waterfall).


• Experience making ServiceNow instances run faster and more efficiently.


• Great communication, teamwork, and leadership skills.


• Strong analytical, problem-solving, and troubleshooting skills.


• Experience with development methods and helpdesk software.

Employment details

• Seniority level: Mid-Senior level


• Employment type: Full-time


• Job function: Information Technology, Finance, and Strategy/Planning


• Industries: Business Consulting and Services, IT Services and IT Consulting, and Financial Services