AVP-Payment Application Support

Sumitomo Mitsui Banking Corporation (SMBC); New Delhi; On-site; INR 1,500,000 - 2,400,000; Full time

Job summary

Sumitomo Mitsui Banking Corporation (SMBC) in New Delhi seeks a seasoned IT professional with 10+ years of experience to drive strategic IT programs. You will work with business units and offshore teams to define requirements, document specifications, and support payments system operations.

The role emphasizes collaboration, cost efficiency, and strong IT governance. You will coordinate testing, build robust reporting, and ensure alignment with regional IT objectives.

Qualifications

• B.E./B.Tech in technology or equivalent required.
• ITIL training or certification is preferred.
• MCSE Windows Server or similar certification is preferred.
• 10+ years of IT experience or more.
• Experience with payment systems, application management and patch management.
• Experience budgeting and contracting management.

Responsibilities

• Assists Section Head in developing tactical and strategic IT programs to support business goals.
• Collaborates with departments to identify opportunities to use IT to improve processes.
• Consults with departments and offshore teams to determine requirements for applications.
• Documents business systems and user needs, workflows, and program functions.
• Coordinates development of business/functional specifications for applications.
• Assists users with test scripts and UAT.
• Analyzes activities, trends, and measures against service standards and best practices.
• Develops reporting tools and project status reports for various platforms.

Skills

Windows OS

SQL

Virtualised environments

Collaboration across teams

Self-driven work

Education

B.E. Technology/Computer Sciences or equivalent

ITIL training/certification preferred

MS Windows certification (MCSE Server) preferred

Other Certifications

Job description

New Delhi, India

KEY RESPONSIBILITIES

1. Assists Section Head- in developing tactical and strategic application, services and/or programs to support the respective business units goals (financial, quality, production, customer service, operational efficiency, market share, etc).

1. Works closely with various business partners (departments) to identify and maximize opportunities to use information and technology to improve product, service and/or program business processes.

1. Consults with departments and offshore teams to determine business, functional and technical requirements for specified applications.

1. Reviews, analyzes, and creates detailed documentation of business systems and user needs, including workflow, program functions, and steps required to develop or modify computer programs.

1. Coordinates the development of all approved versions of business and functional specifications for specified applications. Reviews use cases and other technical documents with IT project staff to ensure business requirements are adequately reflected in technical planning documents.

1. Work in close collaboration with users to ensure adequate test scripts have been built and then assist them in UAT.

1. Analyzes the business units activities and trends and compares analyses against the service standards and best practices. Presents findings and work with the Section Head and other personnel to identify and implement strategies that will address tactical and strategic goals.

1. Develops effective reporting tools for the business unit. Prepares project status reports and other routine reports (financial, quality, production, customer service, operational efficiency, etc).to be presented in various platforms. Assesses and prepares to address the operational impacts, workflow, training, etc. issues of a project.

Knowledge

• Banking Domain

Skills

• The candidate should have a high level of Windows OS and SQL work experience.

• The candidate is expected to have a high level of experience with different hardware/software platforms including virtualised environments, solutions, and products.

• Ability to collaborate with extended teams within the branch and across the region and HO IT and establish strong relationships.

• Ability to work with minimal amount of instruction and develop a wider understanding of IT objectives.

Qualification

• B .E. Technology/Computer Sciences or equivalent

• ITIL training/certification preferred.

• Any MS Windows certification (MCSE Server) preferred.

• Any other Certifications

Working Experience

• 10+ years of IT and IT experience

• Proven experience in the areas of Payment System operations, Application management, patch management.

• Prior experience in managing the entire lifecycle of budgets and contracts.

• Ability to deliver cost savings by various innovative interventions.

• Prior experience interfacing and working with senior management.

• Proven track record in process and procedure development and execution.

• Ability to work in an individual contributor capacity and influencing without authority across departmental boundaries.