AVP, Patient Access

Fifthnote (A unit of INVERTEDI IT CONSULTANCY Private Limited); Sahibzada Ajit Singh Nagar; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Fifthnote (A unit of INVERTEDI IT CONSULTANCY Private Limited) seeks an AVP of Patient Access to set strategy and standards for patient access across client sites. This role leads senior access leaders, drives operational efficiencies, and ensures regulatory compliance while engaging with operational leadership.

The role requires active collaboration, vision and leadership, and travel around 75% of markets.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 5+ years of Patient Access or Revenue Cycle experience preferred.
• 10+ years of experience managing multiple health systems preferred.
• Experience implementing strategic initiatives aligning goals with operations.
• Demonstrated AI experience translating AI to business outcomes.

Responsibilities

• Establish processes and policies for Patient Access across clients.
• Define strategy for Patient Access and improve operational efficiency.
• Provide vision and oversight for Patient Access functions and leaders.
• Lead modernization of Patient Access, set goals, track metrics, and implement action plans.
• Develop and communicate effective staff communication; promote engagement.
• Ensure staffing, compensation, and recruitment aligns with market needs.
• Travel to assigned markets ~75% of the time.

Skills

Patient Access management

Change management

Leadership

Communication skills

AI in business

Regulatory compliance

Education

Bachelor's degree

Job description

Job Summary

Reporting directly to VP, Patient Access, the AVP Patient Access establishes processes and policies for Patient Access across their identified clients. They will determine and set the strategy for Patient Access, identifying and implementing strategies to improve processes, promoting operational efficiency, enhancing the patient experience and meeting regulatory compliance guidelines. This requires active engagement and collaboration with operational, support service leadership and staff. The AVP provides vision, leadership and operational oversight for all Patient Access functions and Senior Access leaders and will establish positive, collaborative relationships with operational leaders. Travel approximately 75% within assigned markets will be required with this position.

Responsibilities

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our Best in KLAS and Ensemble Difference Principles and consistently delivering outstanding results.
• Provides vision, leadership and operational oversight for all Patient Access functions and Senior Access leaders across the organization. This position will establish positive, collaborative relationships with operational leaders to fulfill the Ensemble Differences.
• Actively leads and/or participates in modernizing Patient Access. This includes but is not limited to: goal setting (department level and/or overall revenue cycle), tracking and reporting of metrics, development and implementation of action plans to achieve goals, the review and implementation of new technologies, standardization of policies and processes and development of communication tools, both for staff and internal customers.
• Accountable for a comprehensive and effective communication strategy with the department that promotes employee engagement, which includes enhanced employee productivity and morale. Communication style should promote a common understanding of the market, vision, strategy and accountabilities. Promotes a culture of two-way communications and creates opportunities for staff participation. Staff should have regular assessments and educational opportunities. Determines appropriate staffing levels, monitors compensation and strengthens recruiting and retention process.
• Organizes functions through establishing clear accountabilities, delegation of duties and appropriate departmentalization without creating silos. Develops and maintains an effective, visible and well-respected leadership team by selecting, evaluating, coaching and managing the performance of qualified professionals. Negotiates and recruits with other department managers the need for cross training and support in their areas as necessary. Promotes team-building relationships in all areas of responsibility. Works in a collaborative manner with all managers/team leaders to ensure a successful and compliant revenue cycle process.
• Assists with budget management and resource planning.
• Ensure staff are aware and compliant with all applicable laws, regulations, guidelines, etc.
• May be required to perform other job-related duties as requested.
• Travel to other sites within assigned markets on a regular basis, approximately 75% of the time.

Experience

• Bachelors degree preferred, or a combination of education and equivalent work experience
• 5+ years of Patient Access or Revenue Cycle experience preferred
• 10+ years of experience managing multiple health systems preferred
• Demonstrated experience implementing strategic initiatives including alignment of company goals and vision with operational execution
• Demonstrated advanced usage of AI, success in translating AI into Business outcomes, and the ability to move teams from experimentation to scale.
• Ability to effectively lead diverse teams and influence change management
• Effective communication skills with ability to clearly and succinctly convey information and ideas
• Experience in healthcare provider finance operations or similar service environment
• Critical thinking and action planning abilities