AVP – Operations (SME Lending)

Talentmatics; Jaipur; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A financial services company in India is seeking an experienced AVP – Operations (SME Products) to lead and coordinate operational activities related to SME lending across multiple locations. The role involves overseeing both pre-disbursement and post-disbursement processes while ensuring consistency and compliance. A strong understanding of SME lending operations and experience managing large teams are essential for this role, which offers the opportunity to drive operational improvements and collaborate with various stakeholders.

Qualifications

• 15–20 years of experience in NBFC / Banking / Financial Services.
• Proven experience in SME lending operations.
• Experience managing multi-location operational teams.

Responsibilities

• Oversee SME operations across regions and branches.
• Ensure alignment with approved operational processes.
• Guide regional and branch operations teams.
• Supervise documentation verification and process checklists.
• Coordinate with Credit, Legal, Technical, and Business teams.
• Ensure readiness for loan disbursement.
• Escalate and resolve operational issues.
• Oversee documentation, record management, and compliance follow-ups.
• Ensure proper execution of post-disbursement processes.
• Address operational queries and process gaps.
• Drive standardization of operational practices.
• Identify process improvement opportunities.
• Support audits and ensure regulatory compliance.
• Review operational MIS and report to senior leadership.

Skills

Strong understanding of SME lending operations in NBFCs

Expertise in pre- & post-disbursement processes

Experience handling large teams across regions

Job description

We are looking for an experienced AVP – Operations (SME Products) to lead and coordinate operational activities related to SME lending across multiple locations. The role will oversee both pre-disbursement and post-disbursement processes, ensuring process consistency, regulatory adherence, and seamless coordination with internal teams.

Key Responsibilities

SME Operations Oversight

• Oversee SME operations across regions and branches
• Ensure alignment with approved operational processes
• Guide regional and branch operations teams
• Supervise documentation verification and process checklists
• Coordinate with Credit, Legal, Technical, and Business teams
• Ensure readiness for loan disbursement
• Escalate and resolve operational issues
• Oversee documentation, record management, and compliance follow-ups
• Ensure proper execution of post-disbursement processes
• Address operational queries and process gaps
• Drive standardization of operational practices
• Identify process improvement opportunities
• Support audits and ensure regulatory compliance
• Review operational MIS and report to senior leadership

Stakeholder Management

• Work closely with Credit, Sales, Risk, Legal, and Technical teams
• Ensure smooth handover across the loan lifecycle
• Support multi-location operational coordination

Key Skills Required

• Strong understanding of SME lending operations in NBFCs
• Expertise in pre- & post-disbursement processes
• Experience handling large teams across regions

Qualification & Experience

• 15–20 years of experience in NBFC / Banking / Financial Services
• Proven experience in SME lending operations
• Experience managing multi-location operational teams