AVP Operation

Barclays; Chennai District; On-site; INR 2,800,000 - 4,800,000; Full time

Job summary

Barclays in Chennai seeks an AVP Operations to support Private Bank and Wealth Management (PBWM) operations, handling processing, reporting, and issue resolution across client accounts. You will collaborate with multiple teams to improve processes, ensure service quality, and strengthen controls in a fast-paced environment.

In this senior role, you will manage risk, develop new procedures, and communicate findings to senior stakeholders while aligning with regulatory requirements and Barclays

Qualifications

• Experience managing PBWM operations and processes.
• Ability to collaborate with cross-functional teams.
• Knowledge of risk and control frameworks applicable to private banking.

Responsibilities

• Manage day-to-day PBWM operations including processing, reviewing transactions, and resolving client/account issues.
• Collaborate with cross-functional teams to improve processes and client servicing.
• Monitor operational performance and service levels; report findings to senior stakeholders.
• Develop and implement PBWM procedures and controls to mitigate risks.
• Identify industry trends and contribute to continuous improvement projects.

Skills

Fincrime knowledge

Transaction monitoring

Sanctions

People management

Risk management

Communication

Stakeholder management

Fast-paced environment

Job description

Job Description

Purpose of the role

To support PBWM with day-to-day processing, reviewing, reporting, and issue resolution.

Accountabilities

• Support with day-to-day Private Bank and Wealth Management initiatives including processing, reviewing, reporting, and issue resolution with regards to accounts, products and services.
• Support the management of the banks client relations to clearly identify their needs and provide a service that meets expectations.
• Collaboration with teams across the bank to align and integrate Private Bank and Wealth Management processes.
• Identification of areas for improvement and providing recommendations for change in Private Bank and Wealth Management processes.
• Development and implementation of Private Bank and Wealth Management procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on Private Bank and Wealth Management performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice in Private Bank and Wealth Management Services.
• Participation in projects and initiatives to improve Private Bank and Wealth Management efficiency and effectiveness.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. ‘Complex’ information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Step into the role of AVP Operation at Barclays, where you’ll play a pivotal role in shaping the future. In this pivotal role you will manage operations within a business area and maintain processes, risk management initiatives, and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct.

You will support Private Banking & Wealth Management (PBWM) operations by handling processing, reporting, and issue resolution across client accounts and services. Ensure operational efficiency, risk control, and high-quality service delivery through effective collaboration and process improvement within Barclays.

You may be assessed on key critical skills relevant for success in role such as:

• Manage day-to-day PBWM operations including processing, reviewing transactions, and resolving client/account-related issues.
• Collaborate with cross-functional teams to improve processes, enhance client servicing, and ensure operational efficiency.
• Monitor the operational performance and service.
• Strategy, Business Management & Change.

Desirable skills set:

• Hands-on knowledge of Fincrime, transaction monitoring, sanctions etc.
• Strong People management and risk management skills.
• Effective communication and stakeholder management skills in a fast-paced environment.

You may be assessed on key essential skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based out of Chennai.