AVP - KYC Operations Data lead

Citi; Mumbai; Hybrid; INR 1,800,000 - 2,400,000; Full time

Job summary

Citi is seeking a skilled KYC Operations Data Lead in Mumbai to architect and drive automated analytics and dashboards. You will lead AI-enabled data workflows and ensure governance across AI-driven insights.

The role requires deep Tableau and data-management expertise, with collaboration across data engineers and business stakeholders to deliver scalable BI and AI solutions. Hybrid work model in Mumbai, India.

Qualifications

• Bachelor's degree or equivalent experience.
• 8–12 years of experience in data management, automation tools (SAS, SQL, Tableau) and advanced Tableau use.
• Understanding of Agentic Solution Design.
• Strong experience architecting scalable, performant tech solutions.
• Deep expertise in agent training, performance measurement, and feedback processes.
• Proven ability to mentor and lead technical teams.
• Strong exposure to program/project management, Agile methodologies, and timeline planning.
• In-depth knowledge of compliance, security, and production performance management.

Responsibilities

• Advanced Tableau Visualization: develop interactive dashboards translating insights into visuals for stakeholders.
• AI Integration: design AI-driven workflows integrated into enterprise systems.
• Output Validation & Governance: ensure AI insights are trusted and compliant with data governance.
• Cross-Functional Collaboration: translate business requirements into scalable AI and BI solutions.

Skills

SQL

Python

R

Tableau

AI/ML knowledge

Leadership

Data governance

Education

Bachelor's degree or equivalent

Tools

SAS

Tableau Server

Job description

Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You'll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We're currently looking for a high caliber professional to join our team as Assistant Vice President, KYC Operations Data lead Hybrid (Internal Job Title: KYC Operations Sr. Analyst – C12) based in Mumbai, India. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

The senior professional responsible for architecting, designing, and leading the development of innovative and scalable automation solutions. The overall objective is to leverage deep technical expertise and leadership skills to drive the execution of key automation initiatives and mentor other team members.

In this role, you're expected to:

• Advanced Tableau Visualization:-Develop sophisticated, interactive Tableau dashboards that translate AI-generated insights and complex data patterns into clear, decision-ready visuals for stakeholders.
• AI Integration :- Design and implement AI-driven workflows that augment data analysis, such as predictive modeling, anomaly detection, or natural language querying, and integrate these into existing enterprise systems.
• Output Validation & Governance:- Ensure AI-generated insights are accurate, grounded in trusted business logic, and adhere to data governance and security protocols.
• Cross-Functional Collaboration:- Partner with data engineers, business stakeholders, and technical teams to identify business requirements and translate them into scalable AI and BI solutions.

Technical Proficiency

• Data Handling:- Expert-level SQL and experience with Python or R for data manipulation.
• BI Tooling:- Deep expertise in Tableau (Desktop, Server, and Online), including creating custom calculations, advanced parameters, and optimized data extracts.
• AI/ML Knowledge:-Solid understanding of how to integrate Machine Learning models (via APIs, R/Python scripts in Tableau, or external integrations) into business reporting.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you'd ideally have the following skills and exposure:

• Bachelor's degree/University degree or equivalent experience
• 8-12 years of overall experience with Data management and handling, advanced knowledge for Tableu and automation tools namely SAS, SQL, Tableau
• Understanding of Agentic Solution Design
• Strong experience in architecting and designing highly scalable, available, and performant technology solutions.
• Deep expertise in Agent training, performance measurement, and feedback processes.
• Proven ability to mentor and lead technical teams.
• Strong exposure to program/project management, Agile methodologies, and planning development timelines.
• In-depth knowledge of compliance, security, and performance management in a production environment.

Job Family Group

Operations - Services

Job Family

Business KYC

Time Type

Full time

Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

View Citi's EEO Policy Statement and the Know Your Rights poster.