KYC Operations Manager - Assistant Vice President

Citibank (Switzerland) AG; Mumbai; On-site; Confidential; Full time

Job summary

Citibank (Switzerland) AG seeks an experienced KYC Operations Manager - AVP to lead a team responsible for AML monitoring, governance, and regulatory reporting. The role encompasses program management of BAU/Refresh processes and global migrations, with a strong emphasis on onboarding and process improvements.

Candidate should have 5-8 years in KYC, people management experience, and excellent English communication. Hybrid Mumbai location; ACAMS is a plus.

Qualifications

• AI literacy and acumen to drive AI-led processes in KYC operations.
• Strong analytical and communication skills to interact with senior management.
• Experience leading KYC/AML teams and delivering MIS metrics.

Responsibilities

• Lead and manage KYC operations and supervise the team to meet SLA targets.
• Oversee BAU/Refresh processes and global migrations.
• Provide people management and development, ensuring quality and timeliness.
• Coordinate with Compliance and senior management; support onboarding enhancements.
• Deliver MIS reports and dashboards to senior leadership.

Skills

AI Literacy

AI Acumen

Ethical AI Awareness

Independent worker

Organization skills

MS Office proficiency

Multitasking

Analytical skills

Communication skills

Stakeholder management

MIS & metrics

Proactive & flexible

Team player

Pressure management

Education

Bachelor's degree

ACAMS certification (advantage)

Tools

Microsoft Office

Job description

## KYC Operations Manager - Assistant Vice PresidentApplyremote type: Hybridlocations: Mumbai Maharashtra Indiatime type: Full timeposted on: Posted Todayjob requisition id: 26977897The KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi. **Responsibilities:*** Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment* Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally* Provide people management and development responsibilities and ensure team service level standards are met* Liaise with Compliance department and senior management within business units supported* Oversee new client onboarding and implement process enhancements to improve client onboarding experience* Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program* Monitor account refresh activity daily to ensure regulatory/document requirements are met* Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized* Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure* Has the ability to operate with a limited level of direct supervision.* Can exercise independence of judgement and autonomy.* Acts as SME to senior stakeholders and /or other team members.* Ability to manage teams.* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.**Skills:*** **AI Literacy:** Demonstrated understanding of core AI concepts, including machine learning, natural language processing (NLP), and generative AI, and their potential impact on the business.* **AI Acumen -** The ability to identify and articulate opportunities for leveraging AI technologies to solve business problems and improve processes* **Ethical AI Awareness:** Familiarity with the ethical considerations, potential biases, and responsible use of artificial intelligence in a business context* Proven ability to work independently and be self-starter* Exceptional organization and process management ability* Intermediate technical skills including intermediate working knowledge of Microsoft Office (Excel, Word, PowerPoint, etc.)* Demonstrated ability to prioritize, multi-task and work within tight and changeable timeframe while still maintaining high level of accuracy* Strong analytical skills and time management skills, excellent attention to details* Excellent written and verbal communication skills and aptitude in communicating with senior management* Ability to work with internal stakeholders (e.g. Coverage, Quality Assurance, Compliance) & partners (e.g. Training, Communications, Senior Management) to develop and execute on process enhancements and simplifications* Demonstrated effectiveness process management – in particular target setting, prioritization and operational effectiveness* Ability to work well under pressure and tight time frames* MIS and metrics and efficiency analysis skills – ability to benchmark and track performance improvement* Pro-active, flexible, have good organizational skills and must be team player.* Ability to work in a dynamic environment**Qualifications:*** 5-8 years of experience in KYC* People Management experience* Good command of reading and writing English.* Good PC skills with ability to pick up new software systems.* Co-operative, proactive with high sense of responsibility & teamwork* Ability to work under pressure and in a volatile environment* Attention to details with high accuracy in work; Strive for process improvement.* Display the ability to prioritize effectively to meet routine processing deadlines* Flexible enough to work as per Business timings.**Education:*** Bachelor's degree/University degree or equivalent experience* ACAMS certified (an advantage)