AVP I ,Service Owner - Customer Telemetry

Revantage Global Services India; Bengaluru; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

Revantage, based in Bengaluru, invites a Service Owner - Customer Telemetry to join the AirTrunk data-centre telemetry program. You will partner with the Practice Lead - Data Centre Applications and collaborate with Data Centre Operations, Technology, Engineering, Data and Security teams to own customer telemetry delivery.

You will shape scalable telemetry, lead evolution of the Confluent Platform, ensure data quality and governance, and design secure access controls and observability to meet

Responsibilities

• Strategy and roadmap: support telemetry roadmap with stakeholders, aligning capacity, lifecycle plans and investment with commitments.
• Solution design and architecture: support end-to-end design of secure, resilient telemetry solutions spanning ingestion, streaming, transformation, storage, and supporting infra.
• Customer requirements: translate customer telemetry requirements into data contracts, interface specifications and acceptance criteria.
• Event-streaming platform: own the design and evolution of Confluent Platform and streaming services, including clusters, topics and connectors.
• Data pipelines and integration: define reliable data flows from source systems through streaming to authorised destinations.
• Data contracts and quality: establish standards for schemas, metadata, naming, validation, lineage, retention.
• Security and access: design authentication, authorisation, encryption, secret management, network segmentation, audit logging and isolation controls.
• Reliability and resilience: define availability, latency, capacity, recoverability, and disaster-recovery arrangements for telemetry services.
• Observability and service performance: implement monitoring, alerting, logging, tracing and dashboards for health and SLAs.
• Technical leadership: direct delivery partners and vendors; act as the primary tech lead.

Job description

Who We Are

Revantage, a Blackstone Real Estate portfolio company, is a global provider of corporate services. With a corporate purpose of 'In Pursuit of Better', Revantage delivers value-added services and world-class talent for Blackstone Real Estate portfolio companies, spanning diverse asset classes, including residential, logistics, office, hospitality and retail sectors. Headquartered in Chicago, the company's footprint extends across North America, Europe and Asia Pacific.

Rooted in a commitment to collaboration and inclusivity, Revantage goes beyond traditional corporate services and acts as a trusted partner. Across offerings that include finance, technology, human resources and operations, Revantage proactively anticipates stakeholder needs, recruits exceptional talent and enables its business partners to thrive.

Service Owner - Customer Telemetry

AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region's digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world's most transformational companies. And we're doing so sustainably, for today and tomorrow.

Having opened Australia's first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning...

Come join the A-Team at AirTrunk, where the cloud meets the ground.

Your Impact

As Service Owner - Customer Telemetry, based in Revantage's Bangalore office, you will report to the Practice Lead - Data Centre Applications and partner closely with Data Centre Operations, Technology, Engineering, Data, Information Security, customer-facing teams, vendors and managed services teams. You will be the face of customer telemetry to the Data Center Operations team and customers for the applications and streaming capability that deliver customer telemetry, making your mark in a number of ways:

• Shape a reliable and scalable customer telemetry capability that meets agreed data, timeliness, security and availability requirements across AirTrunk's growing portfolio.
• Lead the evolution of event-streaming platforms, including Confluent Platform, and the applications, connectors and controls that move operational data to authorised consumers.
• Improve confidence in customer telemetry by strengthening data quality, observability, resilience, lifecycle management and end-to-end service ownership.

What you'll do

• Strategy and roadmap: Support the customer telemetry solution roadmap with the Practice Lead and stakeholders, aligning platform capacity, lifecycle plans and investment priorities to customer commitments and enterprise technology strategy.
• Solution design and architecture: Support the end-to-end design of secure, resilient and scalable telemetry solutions spanning event ingestion, streaming, transformation, distribution, integrations, storage where required, observability and supporting infrastructure or cloud services.
• Customer requirements: Translate customer telemetry requirements and service commitments into clear data contracts, interface specifications, non-functional requirements, acceptance criteria and sustainable support arrangements.
• Event-streaming platform: Own the technical design and evolution of Confluent Platform and related streaming services, including clusters, brokers, topics, partitions, replication, connectors, schema services, security and administration tooling.
• Data pipelines and integration: Define and assure reliable data flows from operational source systems such as DCIM, BMS, EPMS and metering platforms through streaming and integration services to authorised customer and enterprise destinations.
• Data contracts and quality: Support establishment of standards for schemas, metadata, naming, compatibility, validation, lineage, retention and ownership. Implement controls to detect missing, late, duplicated, malformed or unexpected telemetry.
• Security and access: Design authentication, authorisation, encryption, certificate and secret management, network segmentation, audit logging and customer isolation controls in partnership with Information Security and infrastructure teams.
• Reliability and resilience: Define availability, latency, throughput, capacity, recoverability and continuity requirements. Lead capacity planning, performance testing, backup, recovery and disaster-recovery arrangements for telemetry services.
• Observability and service performance: Implement end-to-end monitoring, alerting, logging, tracing and service dashboards that show platform health, pipeline performance, delivery status and compliance with SLAs or service-level objectives.
• Technical leadership: Direct delivery partners, platform engineers, data and integration specialists, software suppliers and managed service providers; act as the primary te