AVP - Fraud Ops

Barclays Corporate Banking; Dadri; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Barclays is seeking an AVP Fraud Ops in India to lead daily operations, manage performances of direct reports, and ensure regulatory and internal policy compliance within the bank’s fraud management ecosystem.

The role covers Fraud Detection, Investigation, Billing Disputes, Strategy and Deposit Fraud, with emphasis on risk controls, data-driven performance and cross-functional collaboration to protect customers and the bank.

Responsibilities

• Mange daily staffing and workflow for Operations and ensure adherence to department quantity and quality standards.
• Proactivelyidentifyservice delivery failures and escape issue/impact toappropriate businessowners.

Job description

Job Description

Purpose of the role

To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators.

Accountabilities

• Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.
• Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the banks operations.
• Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the banks objectives and SLAs.
• Management of operational professionals and provide guidance, coaching and support to improve colleagues delivery quality.
• Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.
• Compliance with all regulatory requirements and internal policies related to customer experience.
• Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.
• Management of attrition by working closely with HR in implementing retention initiatives for work force.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave.

Join us as an AVP Fraud Ops at Barclays, where you'll spearhead the evolution of our Fraud Operations forprotecting a customer's identity and protecting the bank from fraudulent activity on accounts. Fraud Operations consists of five primaryfunctions;Fraud Detection, Fraud Investigation, Billing Disputes, Fraud Strategy and Deposit Fraud. As an AVP, the colleague wouldbe responsible forthe daily operations, the performance of their direct reports and the health of the processpertaining toregulatory and Association prescribed requirements in a banking environment.

Key Accountabilities:

• Mange daily staffing and workflow for Operations and ensure adherence to department quantity and quality standards.
• Proactivelyidentifyservice delivery failures and escape issue/impact toappropriate businessowners.