AVP – Centralized Operations – Compliance – RFB – Mumbai – Lodha (I-Think Techno Campus) – B wing – MM

Growth For Impact; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Growth For Impact in Mumbai seeks a Quality Assurance & Audit Lead to establish and govern quality frameworks across Banking Operations, driving periodic reviews of transactions, reconciliations, and customer servicing. The role ensures SOP and regulatory adherence while coordinating audits and remediation actions.

Key responsibilities include audit readiness, evidence management, and governance culture. You will liaise with partner banks and service providers to ensure service levels and issue

Responsibilities

• Develop and implement quality control frameworks across Banking Operations processes.
• Conduct periodic quality reviews of operational transactions, reconciliations, payment processes, customer servicing activities, and banking operations.
• Monitor adherence to SOPs, policies, regulatory guidelines, and operational controls.
• Identify process gaps, control weaknesses, and operational risks; recommend corrective and preventive actions.
• Ensure closure of quality observations and corrective action plans within agreed timelines.
• Act as the single point of contact for Internal Audit, Statutory Audit, Concurrent Audit, Process Audits, and Regulatory Inspections.
• Coordinate audit planning, data submissions, walkthroughs, and stakeholder interactions.
• Track and ensure timely closure of audit observations, management comments, and remediation plans.
• Prepare audit readiness assessments and conduct pre-audit reviews.
• Maintain audit repositories, control documentation, evidence records, and compliance trackers.
• Present audit status, risk assessments, and closure updates.
• Drive a culture of proactive compliance and governance within the operations function.
• Manage relationships with partner banks, payment service providers, escrow/account servicing banks, and other financial institutions.
• Coordinate account opening, modifications, banking documentation, and operational arrangements.
• Ensure smooth execution of banking transactions and issue resolution with partner banks.
• Conduct periodic service reviews with banking partners and monitor agreed service levels.
• Support negotiations regarding operational service delivery, transaction processes, turnaround times, and issue management.
• Drive resolution of

Job description

ROLE

• Develop and implement quality control frameworks across Banking Operations processes.
• Conduct periodic quality reviews of operational transactions, reconciliations, payment processes, customer servicing activities, and banking operations.
• Monitor adherence to SOPs, policies, regulatory guidelines, and operational controls.
• Identify process gaps, control weaknesses, and operational risks; recommend corrective and preventive actions.
• Ensure closure of quality observations and corrective action plans within agreed timelines.
• Act as the single point of contact for Internal Audit, Statutory Audit, Concurrent Audit, Process Audits, and Regulatory Inspections.
• Coordinate audit planning, data submissions, walkthroughs, and stakeholder interactions.
• Track and ensure timely closure of audit observations, management comments, and remediation plans.
• Prepare audit readiness assessments and conduct pre-audit reviews.
• Maintain audit repositories, control documentation, evidence records, and compliance trackers.
• Present audit status, risk assessments, and closure updates.
• Drive a culture of proactive compliance and governance within the operations function.
• Manage relationships with partner banks, payment service providers, escrow/account servicing banks, and other financial institutions.
• Coordinate account opening, modifications, banking documentation, and operational arrangements.
• Ensure smooth execution of banking transactions and issue resolution with partner banks.
• Conduct periodic service reviews with banking partners and monitor agreed service levels.
• Support negotiations regarding operational service delivery, transaction processes, turnaround times, and issue management.
• Drive resolution of