AVP - Center Head (Mall Operations)

Consult Pro; Delhi; On-site; INR 5,000,000 - 7,500,000; Full time

Job summary

Consult Pro in Delhi is seeking a Center Head (Asst Vice President) to lead the mall's operations, safety initiatives, and financial performance. You will drive NOI, oversee P&L, and ensure elite tenant relations while coordinating security, maintenance, and regulatory compliance.

The role demands strategic leadership, deep real estate knowledge, and proven ability to manage large teams across vendor staff and corporate employees. A high-impact, safety-first mindset is essential.

Qualifications

• MBA from a top-tier business school, or Post Graduate qualification in Real Estate/Hospitality Management.
• Experience: 20+ years, with at least 7 years leading a luxury resort or Hotel / mix-use commercial development.

Responsibilities

• Maximize NOI and asset value while maintaining zero-compromise safety and flawless operations.
• Oversee P&L ownership and financial management, including collections and leasing.
• Lead vendor governance, maintenance, and safety audits with global agencies.
• Manage tenant relationships, onboarding, fit-outs, and performance reviews.
• Drive sustainable practices, energy efficiency, and waste management.
• Coordinate marketing, events, and alliances to drive footfall and revenue.

Skills

Financial acumen

Strategic influence

Crisis fortitude

Education

MBA or PG in Real Estate/Hospitality

Job description

Job Description: Center Head (Asst Vice President)

The Center Head is the executive leader responsible for the overall asset valuation, financial profitability, operation, and safety of a shopping mall.

Role Overview

• Position: Center Head
• Reporting To: Cluster Head
• Primary Objective: Maximize Net Operating Income (NOI) and asset value while maintaining zero-compromise safety, flawless operations, and exceptional tenant relationships.

Non-Negotiable Core Mandates

• Compliance, Fire, & Life Safety
• Regulatory Alignment: Absolute, zero-tolerance compliance with all local, state, and federal laws.
• Safety Infrastructure: Oversee the continuous readiness of integrated fire automation, sprinkler networks, and smoke extraction systems.
• Emergency Preparedness: Design, implement, and audit structural evacuation blueprints and disaster management protocols.
• Audit Leadership: Lead periodic structural, electrical, fire, and occupational safety audits by independent global agencies.
• Law Enforcement Liaison: Maintain active channels with municipal authorities, fire departments, and local police forces.
• Financial Management, Collections, & Leasing
• P&L Responsibility: Complete ownership of the mall’s annual P&L statement.
• Revenue Collection: Maintain a zero-bad-debt objective through rigorous, timely collection of minimum guaranteed rents, revenue shares, and CAM charges.
• Resource Optimization: Drive operational efficiency to reduce Common Area Maintenance (CAM) costs without compromising premium standards.

Department-Wise Responsibilities

Operations & Facility Management

• Vendor Governance: Direct SLAs and performance for outsourced agencies across housekeeping, parking, and security.
• Engineering & MEP: Guarantee 100% uptime for critical infrastructure, including central HVAC, escalators, elevators, and backup power.
• Crowd Logistics: Implement dynamic crowd-control strategies to handle surge footfalls during weekends, holidays, and high-profile events.
• Sustainability: Drive green initiatives, including waste segregation, water recycling, and energy conservation programs.
• Parking Analytics & Logistics: Oversee multi-level parking operations capable of handling thousands of vehicles daily
• Cross-Functional Leadership: Cultivate a high-performance culture across a diverse internal team of direct corporate employees and hundreds of indirect off-role vendor staff.

Food & Beverage (F&B) and Food Court Operations

• Hygiene Audits: Enforce strict food safety, sanitation, and kitchen waste management rules across the food court and standalone restaurants.
• Logistics Handling: Manage common kitchen areas, heavy gas piping safety, cold storage zones, and exhaust cleaning schedules.
• Footprint Optimization: Maintain seat turnover efficiency during peak lunch and dinner hours.

Tenant Relationship Management

• Brand Partnerships: Act as the primary escalation point for all retail tenants, ensuring high retention and resolving disputes swiftly.
• Retail Performance: Conduct monthly business reviews with underperforming brands to identify mutual growth strategies.
• Onboarding & Fit-Outs: Oversee the smooth onboarding of new tenants, ensuring fit-out designs match mall guidelines and safety rules.

Marketing, Events, & Alliances

• Footfall Generation: Strategize annual marketing calendars, large-scale festive decor, and celebrity activations to drive traffic.
• Sponsorship Revenue: Maximize non-rental income through mall media, kiosks, pop-ups, and corporate alliances.
• Public Relations: Direct the mall’s PR agency, media communication, and crisis communication management.

Profile Requirements

Education & Experience

• Education: MBA from a top-tier business school, or Post Graduate qualification in Real Estate/Hospitality Management.
• Experience: 20+ years of professional experience, with at least 7 years leading a luxury resort or Hotel / mix-use commercial development.

Critical Competencies

• Financial Acumen: Deep understanding of real estate financial models, IRR, capital structuring, and dynamic retail revenue models (MG vs. Revenue Share).
• Strategic Influence: Exceptional executive presence, with the ability to confidently present business cases, CAPEX investments, and quarterly results to institutional investors and board directors.
• Crisis Fortitude: Proven history of managing real-time physical crises