Avaya NICE CXone Developer

Infosys; Bengaluru; Hybrid; INR 600,000 - 1,200,000; Full time

Job summary

A leading IT services provider in Bengaluru is seeking a professional to design, develop, and maintain IVR applications. The ideal candidate will utilize Avaya and NICE CXone platforms and will be responsible for creating and optimizing scripts to enhance customer experience workflows. Strong problem-solving skills, knowledge of REST APIs, and a solid engineering background are essential for success in this role. This position offers an opportunity to collaborate with cross-functional teams and ensure high standards of performance and security are met.

Qualifications

• Bachelor's degree in Engineering, Technology, or Science required.
• Experience with IVR applications and related technologies.
• Familiarity with script optimization and REST APIs is preferred.

Responsibilities

• Design, develop, and maintain IVR applications using Avaya and NICE CXone platforms.
• Create, modify, and optimize NICE CXone Studio scripts.
• Integrate IVR flows with REST APIs for real-time data retrieval.
• Collaborate with business teams to understand requirements.
• Troubleshoot IVR, routing, or call flow issues proactively.
• Work with cross-functional teams including Operations and QA.
• Provide documentation and technical support for IVR deployments.
• Ensure adherence to performance and security best practices.

Skills

Avaya

NICE CXone

IVR

REST APIs

Education

Bachelor of Engineering

Bachelor of Technology

Bachelor of Science

Master of Engineering

Master of Technology

Master of Science

Job description

Educational Requirements

• Bachelor of Engineering
• Bachelor of Technology
• Bachelor of Science
• Master of Engineering
• Master of Technology
• Master of Science

Service Line

Engineering Services

Responsibilities

• Design, develop, and maintain IVR applications using Avaya and NICE CXone platforms.
• Create, modify, and optimize NICE CXone Studio scripts to support various customer experience workflows.
• Integrate IVR flows with REST APIs for real-time data retrieval and system communication.
• Collaborate with business teams to understand requirements and translate them into scalable IVR solutions.
• Troubleshoot and resolve IVR, routing, or call flow issues proactively.
• Work closely with cross-functional teams including Operations, QA, Telecom, and Customer Experience.
• Provide documentation, version control, and technical support for all IVR-related deployments.
• Ensure solutions adhere to best practices related to performance, security, and compliance.

Preferred Skills

• Technology→Network→Avaya
• Technology→Network-VoIP→Avaya-VoIP

Generic Skills

• Technology→Communication→IVR/CCT→Avaya